Let me start off by saying that I have been astounded by my rDNA 40 for the last month and half. Absolutely love it, couldn't imagine life without it. I thought that I was safe since I hadn't experienced any of the screen glitch, ohm problems, etc. that others have had... but sadly, I was not. Two weeks ago I was in the car coming back from a trip to visit my parents, vaping away as usual. I took a few puffs, put my mod back into my pocket, and when I pulled it back out 20 minutes later the fire button was stuck. And I really mean STUCK IN THERE GOOD. Now this wouldn't have felt like the end of the world if my DNA 30 back home were still in working order, but sadly a drunken new years eve meant I somehow stripped out the 510 connector while trying to change from an RDA to a tank...
I hadn't sent it in yet because I was strapped for cash and had just received my rDNA so I figured why bother until I had the expendable income. When I got home I slapped a Nautilus mini onto an old iTaste VV and instantly felt like there was no way I would be able to survive the process of sending my DNAs in for diagnostics. It's true that once you experience dripping with Nickel builds it's hard to go back to anything else!
The following Monday I called up Vapor Shark and spoke with Victor. He said they'd send me a return shipping label and take care of it. I asked if it would be alright if I sent in my DNA 30 as well, as long as I paid for the diagnostic service for them to fix it. He said that'd be fine and bumped up the postage to reflect the extra weight it would add to the package. So I boxed up my mods and prayed that the postal service wouldn't screw up and lose the package. They made it there safe and sound (I know because I was checking on the tracking three or four times a day lol) and then the real wait began. This past Tuesday I received a tracking number in my email and called just to check and see if they were actually done since the number wasn't live yet. I was told that they replaced the whole DNA 40 board and the PCB board that houses the fire button on my rDNA. For the DNA 30 I'd asked them to replace the 510 as well as the battery and USB port just to make sure it was in tip top shape again. They replaced all three and didn't charge extra for the other two like it says they will on the website. I was also informed that my package was definitely shipping that day even though the tracking number hadn't gone live yet. Today I checked on the tracking while out and about and found that it had been delivered even though USPS was estimating it would be here on Monday. So I'm finally set back up with both my DNAs in perfect working order and couldn't be happier!
Long story short, I've read about both positive and negative experiences that others have had with Vapor Shark's customer service in the past. The positive have always seemed to outweigh the negative, and I just wanted to let everyone know that I had a fantastically positive experience with them.
