E2 Cartomizer Technical Discussion

[Quick1]

I thought the point here was "NO COTTON/FILLER INSIDE"? This material looks like filler to me.

That was just the original PR line "NO filler so more antibacterial like you like it and for FDA"... lol.
I've got nothing against filler as long as it doesn't burn/melt. I think that because juice varies so much in viscosity, etc., that filler is pretty much the only viable solution (yes, if it was all wick in there that would be "filler").

The idea is to let them know that a large number of people on this board (the largest e-cig forum in the world) are disappointed in their customer service and quality control. At the very least it might encourage them to eat a couple of bucks and replace a few of the recent shipments that have been screwed up. It can't hurt to try.

Besides, what's the alternative? Dazzle them with sarcastic wit?

No, no. The sarcastic wit is for here.

any filler that exceeds the size of 2 of the Bad ptb wick tails will actually make the problem worse by trying to pull liquid AWAY from the coil.

What?!?! Filler/wick/whatever. They don't have pumps or unidirectional valves in there. outside of small gravitational and or maybe heat effects the fluid will spread evenly throughout the material. The fluid or the material has no idea where the coil is...

^ that's not necessarily so, dynasty, I don't know any U.S. supplier who would do that. It seems that anywhere in the world that you buy an e2 from, there is no guarantee, and everybody will probably never send you pre-paid boxes

I bought batteries from Tenergy. One set didn't work. They sent me a pre-paid, pre-printed shipper. They did ask that I tape the ends of the batteries so they wouldn't short in shipment. Outside of that, I did have to drop it off at the post office. What, buying e-cig stuff is different than buying any other kind of stuff with a warranty?

 

[Turbo]

Ok, just picked them up. I ordered them from Vapor Junction. I got 808 reg's, 808 XL and 401 XL; all 3 ohm.

So far they appear to be straight r3; non slotted filler ring and primer is present. I'll let you know if anything changes.

 

[BanjoMan]

Ok, just picked them up. I ordered them from Vapor Junction. I got 808 reg's, 808 XL and 401 XL; all 3 ohm.

So far they appear to be straight r3; non slotted filler ring and primer is present. I'll let you know if anything changes.

Turbo did you meter them? Is that how you got 3 ohm?

 

[Turbo]

Turbo did you meter them? Is that how you got 3 ohm?

No, I mentioned that for reference since the 'frakenstein's have been 3ohm XL's.

 

[Big Daddy]

No, I mentioned that for reference since the 'frakenstein's have been 3ohm XL's.

So far all of the 510 XL frakenstein's that I got are 2.5 ohm . Just found an 808XL at 3 ohm.

 

[Turbo]

So far all of the 808 and 510 XL frakenstein's that I got are 2.5 ohm .

Ahh, ok, I thought I remembered someone saying 3ohm XL. Hard to keep all this info in the noggin.

 

[v1John]

What?!?! Filler/wick/whatever. They don't have pumps or unidirectional valves in there. outside of small gravitational and or maybe heat effects the fluid will spread evenly throughout the material. The fluid or the material has no idea where the coil is...



I bought batteries from Tenergy. One set didn't work. They sent me a pre-paid, pre-printed shipper. They did ask that I tape the ends of the batteries so they wouldn't short in shipment. Outside of that, I did have to drop it off at the post office. What, buying e-cig stuff is different than buying any other kind of stuff with a warranty?

Ok well gravity is out of the picture, so that eliminates the little bit of most of your thought.
My ecigs are horizontal, and everytime they run out of liquid, there is always plenty of liquid trapped in the wick and material OUTSIDE of the cup (the more stuffing the carto has, the more unused liquid it keeps at the end), so I think we may soon see side by side comparisons of 2 cartos, one with the Bad ptb flat tails, and one with large amounts of wick and filler and stuff, and see which one lasts longer before re-fill. It is ok to take into cosideration flavor and vapor production too in this experiment by the way.
...


...guarantees on cartos are obviously different than batteries, and using the reverse co-op principle, china may very well pay for the shipment, but it would probably need to be sent in slightly larger quantities to make shipping more cost effective, when only the first half kilogram is the most expensive. Would you rather pay 2,000 prepaid envelopes so 1,000 people can return 2 cartos, or would you rather pay for 2 prepaid envelopes so 2 people can return 1,000 cartos?

 

[tiburonfirst]

posted by quick1
"I bought batteries from Tenergy. One set didn't work. They sent me a pre-paid, pre-printed shipper. They did ask that I tape the ends of the batteries so they wouldn't short in shipment. Outside of that, I did have to drop it off at the post office. What, buying e-cig stuff is different than buying any other kind of stuff with a warranty?"

apparently, because the 3 times i had doa items from us suppliers i was required each time to return the defective items at my cost before a replacement was sent. not only that, i was also told by both paypal and chase visa if there were a dispute i had to be able to prove that the defective merchandise was returned and the cost for that was mine.

 

[Lightgeoduck]

I could understand about having to return an item before getting a replacement... but if memory serves me right.. wasn't the e-liquids reply that he had to return the items AND will get the replacement in the next order? I have heard of one or the other but never both


of course I am no expert on this matter

 

[chrizzle]

I think this all depends on the vendor/supplier. The better ones will send you the replacement along with a return envelope. I've only had one experience where I needed to return anything e-cig related, and this is exactly what happened. All of this nonsense regarding this particular company just enforces my belief that I made the right choice in waiting for the final version AND waiting for them to hit US suppliers that I have already had good experiences with.

 

[Quick1]

I could understand about having to return an item before getting a replacement... but if memory serves me right.. wasn't the e-liquids reply that he had to return the items AND will get the replacement in the next order? I have heard of one or the other but never both


of course I am no expert on this matter

Doesn't take an expert. Although I haven't read their "guarantee".

1) If they say they guarantee their stuff what are reasonable expectations on "conditions". I can understand requiring defective stuff to be returned. I'm less understanding on the cost for that. Saying that we'll send the replacements with your next order is absurd. I don't think a reasonable condition on warranty replacement is that you have to buy more stuff. I also think it's rather deceptive/underhanded marketing when shipping is certain to cost significantly more than the item being returned. Putting "DOA guarantee" on the website for an item costing less than a couple of dollars that has to be returned to China is a ploy.

2) Apply the above to them shipping you the WRONG stuff is simply called a ripoff. "Sorry we sent you the wrong thing. We will gladly ship you the cartomizers along with your next order".

I would give them the benefit of the doubt if they didn't have such a lengthy and consistent track record. I.e. It was just way outside any probability when every single order, large or small, was getting a certain percentage of the old revision mixed in with the new revision. The "We won't do that anymore for US orders" doesn't go very far with me either. My opinion is that they run their business with the thinking "It's not illegal or wrong if you get away with it or don't get caught". ...didn't cost them anything to have someone relay the message here "...he's really ...... that those got shipped out and they have no idea how that happened...". lol.

I do appreciate you guys working for them for free and helping fund the development though (seriously). I'm looking forward to trying the final product a couple of months after it comes out.

 

[irwink]

I think this all depends on the vendor/supplier. The better ones will send you the replacement along with a return envelope. I've only had one experience where I needed to return anything e-cig related, and this is exactly what happened. All of this nonsense regarding this particular company just enforces my belief that I made the right choice in waiting for the final version AND waiting for them to hit US suppliers that I have already had good experiences with.

I received my first defective e-cig item this past Saturday - a 900ma eGo battery ordered from Cignot. I notified Vicki by email. She responded a few minutes later. Yesterday, Wednesday, I received a replacement battery with a prepaid mailer to return the defective batt. I support suppliers with good customer service like Cignot. I don't think I'll be ordering anything from a Chinese supplier that offers anything less.

 

[chrizzle]

I received my first defective e-cig item this past Saturday - a 900ma eGo battery ordered from Cignot. I notified Vicki by email. She responded a few minutes later. Yesterday, Wednesday, I received a replacement battery with a prepaid mailer to return the defective batt. I support suppliers with good customer service like Cignot. I don't think I'll be ordering anything from a Chinese supplier that offers anything less.

DING DING! This is the vendor I was referring to as well. If and when she starts carrying these cartos (doubtful), I will be sure to be order from her.

 

[naviathan]

As far as the returns and replacements with next order go I have to look at this as supplier/vendor relationship. It's actually typical that when a vendor receives a defective product the defective item is returned and the supplier ships out the replacements with the next order to the vendor. This works well for vendors because they're making a new order anyway. e-liquid.cn and Microcig are suppliers that don't intend to supply individuals although they allow it. Since their sites sell everything in bulk orders it makes sense that their return policy is similar to that of a supplier/vendor relationship regardless of it being an individual. If you don't want to deal with this sort of relationship, order from a vendor, not a supplier. Most of the time Martinez doesn't actually require the product returned, but there has been some questions about people selling the products they've received then claiming they were bad and asking for replacements. The warranty/return policy here is a mess through the fault of both parties. Frankly I think the end user shouldn't even be allowed to buy bulk orders directly from the factory like this. Just my opinion on the whole thing.

 

[irwink]

DING DING! This is the vendor I was referring to as well. If and when she starts carrying these cartos (doubtful), I will be sure to be order from her.

During the course of emailing back and forth I did mention that I hoped they would carry the E2's once they're perfected. Guess we'll see.

 

[st0nedpenguin]

I've had incorrect orders come through from two e-cig vendors so far, and they've both shipped me the correct order at no cost, and not even asked me to return the incorrect one.

 

[naviathan]

I've had incorrect orders come through from two e-cig vendors so far, and they've both shipped me the correct order at no cost, and not even asked me to return the incorrect one.

You're still referring to a vendor, e-liquid.cn is not a vendor, they're a supplier. They'll fix it in the next order. Suppliers can't do what vendors do. It would cost them way too much to fix everything the way a vendor does. These issues are part of the reason vendors mark up prices. They make a buck and have wiggle room for error. When a vendor gets a botched order they typically get it fixed in the next shipment by the supplier. We're dealing with a supplier, not a vendor.

 

[tiburonfirst]

I received my first defective e-cig item this past Saturday - a 900ma eGo battery ordered from Cignot. I notified Vicki by email. She responded a few minutes later. Yesterday, Wednesday, I received a replacement battery with a prepaid mailer to return the defective batt. I support suppliers with good customer service like Cignot. I don't think I'll be ordering anything from a Chinese supplier that offers anything less.

you can be sure that a certain amount of returns are built into cignot's pricing. that's why i agree with nav in general as to the buyer/vendor and buyer/supplier distinction unless a mistake was made by the supplier in which case they should make good. anybody who has been in business knows that you better pay for your mistakes if you want to stay in business.

 

[irwink]

I've had incorrect orders come through from two e-cig vendors so far, and they've both shipped me the correct order at no cost, and not even asked me to return the incorrect one.

Naviatian makes a valid point though. If ordering direct from a manufacturer that generally doesn't serve retail customers I guess one could rightly expect the same return procedures as a vendor might expect.

 

[naviathan]

you can be sure that a certain amount of returns are built into cignot's pricing. that's why i agree with nav in general as to the buyer/vendor and buyer/supplier distinction unless a mistake was made by the supplier in which case they should make good. anybody who has been in business knows that you better pay for your mistakes if you want to stay in business.

I agree, you have to pay for your mistakes, but Microcig is not setup to deal with individual buyers like this. If they stuck with vendors they would have a fine relationship and would be making good on their mistakes. Vendors make multiple orders, when one gets screwed up they get compensated in their next order. Individuals get a botched order, they don't make a second one so there's no way for a supplier to continue their compensation trend.