There is no doubt that the Post Office is responsible. I've tried taking up the issue with them, but since I was not the one who paid for the shipping, there is nothing they will do for me. The only one that can file a claim is the shipper, which is 101Vape. We've contacted them and let them know what was going on. So far, their response has been to confirm our shipping address. I don't know what, if anything, they will do from here. The ball is in their court and all I can do is sit in the stands.
I've heard nothing but excellent things about this company so I am optimistic. Unfortunately, that does not change the fact that I ordered a product and never received it. It's not my job to care who is at fault. I just want what I paid for. If 101 can't or won't help me, my only course of action is to file a claim with our credit card company. I would hate to do that since I know 101 did nothing wrong. But again, I ordered a product that I have not received. If I've done anything wrong, it was placing the order. I hope that 101 doesn't want me to think that placing an order with them was a mistake. But if what I've heard is true, 101 will take good care of me as they do all their customers. I just have to wait and see.