The site is easy to navigate, once you order you receive notification in your inbox on the Nicoticket website that your juice has been bottled and will be shipped. Then you get an email once it has shipped - which is usually super fast - the fastest of any other juice manufacturer that I purchase from - at all. The packaging is always well done, securely bubble wrapped and safe, I have never had anything damaged during shipping after many, many orders. There is always a handwritten personal note on each of my invoices - letting me know that Nicoticket cares about their customers, and I am not just a number to them. I have never had an incorrect order, but based off of the above indicators, I would imagine that the built in chat system via the website, or any of the ways that Clark makes himself available via the forums would make me feel very secure in knowing that I would not have a problem in having a mistake resolved. But after so many orders, I have come to trust the team packaging my orders just as much as family - that's just how Nicoticket feels.
What an incredible feeling about a company, and I haven't even mentioned the product they sell to me - the juice. Clark has always stood firm on "taste is subjective" and never seems to be defensive when someone tells him there's one of his juices they don't like. I have always respected him highly for that. Having said that, there is only one juice of his that I don't absolutely love, and that is the one that everyone else on the planet can't live without - The Virus, LOL. BUT - as for GCD, Doodle, Peanut Butter Cookie, Raz Cup, Frenilla, CLS, etc - I *can't* live without those, and heaven help me, I will never have to, because I am just about to the point that I only buy from the Purple Cap Duo exclusively now.
Best customer service, best product, and amazing family to go along with it. It's a fascinating combination that simply cannot be beat. He's proof... and I'm a believer.
What an incredible feeling about a company, and I haven't even mentioned the product they sell to me - the juice. Clark has always stood firm on "taste is subjective" and never seems to be defensive when someone tells him there's one of his juices they don't like. I have always respected him highly for that. Having said that, there is only one juice of his that I don't absolutely love, and that is the one that everyone else on the planet can't live without - The Virus, LOL. BUT - as for GCD, Doodle, Peanut Butter Cookie, Raz Cup, Frenilla, CLS, etc - I *can't* live without those, and heaven help me, I will never have to, because I am just about to the point that I only buy from the Purple Cap Duo exclusively now.
Best customer service, best product, and amazing family to go along with it. It's a fascinating combination that simply cannot be beat. He's proof... and I'm a believer.
