Gotcha! The unfortunate realities of shopping online. But good to see Warped Vapors are put forth an effort to make it right and that you are not jumping up and down screaming poor customer service.
I didn't go so far as to tell them how to do their jobs, but i'm pretty sure it's the way they are completing fulfillment.
When everything is coming from one fulfillment centre it arrives no problem. When they don't have enough inventory in one location they split it among multiple locations. It doesn't seem like the order always arrives at the second centre. This either causes (1) a label and shipping number to be created but never getting scanned because it never gets fulfilled or (2) you receive half your order. I assume when you receive half your order they assume Canada Post lost it, claim it as a lost package, and reship the entire order. In reality the second portion probably never shipped out at all.
I think it's because they use different co-packers and the system has a hard time organizing all this. I think the solution would be that when you place an order it goes to them, they fulfill it by creating secondary orders with their co-packers while assuring that those co-packers have enough stock.
I.e.
I place an order for 5 bottles of lime and 5 bottles of cherry. They get the order and place an order in BC for 5 limes and another in QC for 5 cherries.
Rather than now where I assume QC (closest to me) gets an order for 10 bottles, they fulfill the 5 they have and pass on the other 5 to BC where it gets lost. I get half the order.
OR QC doesn't have enough stock, they send the order of 10 to BC, BC loses it and I never get any scans on my created label.
!!
