Pigs

Vaping
Supporting Member
ECF Veteran
Jun 7, 2019
7,425
53,314
Sydney Australia
pigy,that sucks,IMO we are all will have trouble getting some types of service for months to come.the thought is it could bring on a recession?in another words,i'm no help just wanted to vent.:D
@the wind I've been reading up and I agree. They are in deep deep trouble over there.
 

Zazie

ECF Guru? No!
Supporting Member
ECF Veteran
Nov 2, 2018
10,709
71,909
Maine, USA
Of course any local electronics repairer here would charge a minimum of 120 bucks to look at it then 80/hour to try and fix the little POS. This is not Shenzen with repair shops on every corner.
Just tell them this.
 

Fredman1

Vaping Master
ECF Veteran
Mar 27, 2017
4,052
22,790
68
New Zealand
I need some advice here guys.

I had a DOA Vinci X in an order from fasttech with a ticket created 22 days ago. I gave them clear photos and videos of the faulty item.
They replied twice asking me to re-send the videos. I can only assume the Corona virus/staff levels had them stalling at this point.

Finally here is their reply:


Thank you for your video.

We have checked it and will pass it to the supplier to double check the problem.

Could you please have the item repaired in a local repair shop? Would you Please inquiry about the repair costs and get back to us for the cost. We will consider if it is acceptable to repair it in your place and give you a refund for the repair costs.





I've been buying from FT for 4 years now and this is a first. Previous refunds were pretty fast. I know the virus has slowed them down but the content of their reply is bizarre.

I feel like I'm wading in quicksand here.
I've replied demanding a full refund but I know another week or more will pass until they reply. I know it's only 40 bucks but it's the principal.

What should I do?


EDIT: Of course any local electronics repairer here would charge a minimum of 120 bucks to look at it then 80/hour to try and fix the little POS. This is not Shenzen with repair shops on every corner.

Yeah that is bizarre. Don't understand why they don't just give the refund. I got one yesterday...only $2.50 though.
They sure are in dire straights there and I feel for them. Their customer service was always very good with me, but they must be under huge pressure to keep their profits going.
 

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