Are they not refunding you ? Pretty sure that's what you said , Im confused how them giving you a refund equates to stealing your money.
Listen , I'm not saying you didn't have a terrible experience. I'm not saying you're not entitled to have a poor opinion of them. However , if the tone of your post is any indication at all of the tone of your correspondence with them then I can see why they would wish to issue a refund as the only solution.
From what I read they stated they would send a refund nearly a month ago and have not done it yet. Unless these guys are mailing back cash, money travels electronically pretty quickly. My guess is that they took the money electronically. They should return it the same way.
I'm a critical thinker, I rarely jump on bandwagons and try to think things through for myself. Some things seem off here. I don't understand the willingness to blindly support a vendor without being a party to the exchange. Particularly when nobody personally knows any of the players involved. It happens a lot here and I'd be damned if I'd offer blind support to a stranger. That is reserved for my family, friends and those who have earned my respect.
I personally have no dog in this fight but it seems the company should have been able to provide a refund within a very short period of time no matter what. I have no idea if this is a situation of the company making an example of this person for being rude or if it's just for kicks. If so, that's about as unprofessional as it gets.
Why would A.V. need to ask for the address when they would have already had to have a delivery address to take the order? Did they toss out the order information once they decided they didn't want this person as a customer? And if so wouldn't that imply they had no intention of either shipping a product OR granting a refund?
What I know having worked in business over the years is it's best to handle stuff like this quickly and preferably silently. Don't get stuck in some sort of measuring test over who's got the bigger/better #$%! and get things done. In the end it costs the company more trouble than it did the consumer who is inconvenienced for a bit, maybe out some money. But for the company, for every person who jumps on the defense bandwagon there are those who decide to go elsewhere because of the drama of it all. I'm likely to be one who goes elsewhere. Just sayin'
~ Genesis
"Whenever you find you are on the side of the majority, it is time to pause, and reflect." Mark Twain
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