Got a problem?

[low_tar_neil]

Got a problem with your order, a question about a product, something not gone as it should?

Please post here and I'll do my best to help you out!

nb. New thread due to old one becoming too unweildy.

 

[Peanut butter B]

So on the we site it mentions that you guys try and ship out same day (which I understand doesn’t always happen), but I placed an order late Wednesday night/early Thursday morning and have only received an email confirming my order. I was wondering the status of my order because I received another email this morning implying I hadn’t made up my mind and ordered anything. Just wanted to check and be sure everything went through and make sure my order isn’t going to be processing for forever. My order number is #V100238705

 

[low_tar_neil]

So on the we site it mentions that you guys try and ship out same day (which I understand doesn’t always happen), but I placed an order late Wednesday night/early Thursday morning and have only received an email confirming my order. I was wondering the status of my order because I received another email this morning implying I hadn’t made up my mind and ordered anything. Just wanted to check and be sure everything went through and make sure my order isn’t going to be processing for forever. My order number is #V100238705

Hi there, thanks for reaching out, I can confirm the order is there just fine. The guys were back in yesterday after the holiday and have been clearing the backlog, I would hope it will ship today!

 

[Peanut butter B]

Hi there, thanks for reaching out, I can confirm the order is there just fine. The guys were back in yesterday after the holiday and have been clearing the backlog, I would hope it will ship today!

Thank you very much! I will post again if it doesn’t soon

 

[Peanut butter B]

Hi @low_tar_neil, is there any way I could cancel my order or has it already shipped? I think I have decided I may want a Smok rpm 40 instead.

 

[low_tar_neil]

Hi @low_tar_neil, is there any way I could cancel my order or has it already shipped? I think I have decided I may want a Smok rpm 40 instead.

Hi there, no problem, I've canceled and refunded that for you!

 

[Peanut butter B]

Hi there, no problem, I've canceled and refunded that for you!

Thank you, any clue when that refund will be issued?

 

[low_tar_neil]

Thank you, any clue when that refund will be issued?

It depends on your bank's own policy, it's normally around 48 hours

 

[Occam]

My order (V100238491) was placed on 1/1/20 and it's still showing that it's processing. I've emailed you through the site the other day, but never got a reply and I just tweeted the vaping.com account in hopes that someone will help me. I'm a little annoyed that I paid the for 1-3 day shipping, but I've been waiting 5 days now for it to even be shipped.

 

[low_tar_neil]

My order (V100238491) was placed on 1/1/20 and it's still showing that it's processing. I've emailed you through the site the other day, but never got a reply and I just tweeted the vaping.com account in hopes that someone will help me. I'm a little annoyed that I paid the for 1-3 day shipping, but I've been waiting 5 days now for it to even be shipped.

Hi there, I'm sorry about that, I've refunded your shipping while I try and find out what's going on with it.

 

[Shelby Renfroe]

Hi. I also made an order on 12/28/19 and it is still processing. My order number was #V100236848 and I paid 7.75 for USPS first class shipping. Can you please get my order shipped out? If not then just cancel it and refund my please. Thank you.

 

[low_tar_neil]

Hi. I also made an order on 12/28/19 and it is still processing. My order number was #V100236848 and I paid 7.75 for USPS first class shipping. Can you please get my order shipped out? If not then just cancel it and refund my please. Thank you.

Hi Shelby, sorry about that, I've refunded your shipping and asked someone to reach out asap to let you know what's going on.

 

[Shelby Renfroe]

Thank you very much.

 

[Adavis91]

Hello Neil, could you check on the status of my order please? #V100240273 . I placed the ordere before I created an account so I am not able to check the status. I assume there is quite a bit of backlog from the holidays and weekend but an update would be much appreciated.

 

[A A Ron]

I placed an order to vaping.com on January the 1st and my order still shows as processing.

I can understand if there is a backlog with the holidays, or if there is an item not yet available in my order for it to cause a delay in shipping. Totally understandable! What's not understandable is the zero information given as to why the order shows as "processing" for going on a week now. The money was taken almost immediately too which is great for vaping.com; but not good for me.

I recognize we can't expect the same kind of shipping speeds that we get from large retailers but a week of processing with zero correspondence is not acceptable.

Maybe vaping.com is understaffed, or inundated, or just has poor customer service. Doesn't matter to me at this point. Since I can't get a reply from the request I submitted on vaping.com I'd really like to lighten the vaping.com workload and cancel my order (#V100238620) and have my money refunded.

When can I expect my refund?

 

[low_tar_neil]

I placed an order to vaping.com on January the 1st and my order still shows as processing.

I can understand if there is a backlog with the holidays, or if there is an item not yet available in my order for it to cause a delay in shipping. Totally understandable! What's not understandable is the zero information given as to why the order shows as "processing" for going on a week now. The money was taken almost immediately too which is great for vaping.com; but not good for me.

I recognize we can't expect the same kind of shipping speeds that we get from large retailers but a week of processing with zero correspondence is not acceptable.

Maybe vaping.com is understaffed, or inundated, or just has poor customer service. Doesn't matter to me at this point. Since I can't get a reply from the request I submitted on vaping.com I'd really like to lighten the vaping.com workload and cancel my order (#V100238620) and have my money refunded.

When can I expect my refund?

No problem, I'm very sorry for the inconvenience, I've cancelled and refunded this for you, it normally takes 48 hours for your bank to return the funds.

 

[low_tar_neil]

Hello Neil, could you check on the status of my order please? #V100240273 . I placed the ordere before I created an account so I am not able to check the status. I assume there is quite a bit of backlog from the holidays and weekend but an update would be much appreciated.

Hi Austin, sorry about that, I've refunded your shipping fee and asked someone to reach out to let you know what's going on.

 

[Adavis91]

Thanks for the help! Looks like it was due to an out of stock item and partial orders not able to be sent out. Sent a reply back to support to remove only that item, hopefully the email was read it is taken care of in a reasonable time.

 

[Tien]

Hi Neli ! Can you check my order V100240674 !? I made an order on 1/6/2020 and It’s still processing

 

[Occam]

Hi there, I'm sorry about that, I've refunded your shipping while I try and find out what's going on with it.

Still on processing and haven't received any refund for the shipping yet.