Can you tell me what's going on with my order? V100225016 I purchased it without making an account and got a confirmation but havent seen anything since, thanks.
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I have purchased over the past weekend and I have yet any shipment emails of my order. I was wondering if there's been delays or not as I have not been able to reach to vaping.com via their support email or the phone number that they listed on their website. Please help!
order V100225826
order V100225826
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Please help me, I recently bought a SMOK NOVO 2. It was going great and then out of nowhere it just stopped working. I have emailed the support multiple times and attempted to call the number many times. I have had no help and no response. Please help me.
I’ve had the same problem. I have emailed and called many times with no answer.
For folks who want some answers,
I was able to call and had a person named Gideon help me check up with my order. Apparently they have had a long Thanksgiving weekend and most of their staff were sick the following weekend. Gideon also mentioned that over the Black Friday and Cyber Monday sales, there is a lot for them to process so there is a slight delay.
As for my order, he mentioned that it was in preshipment will be scanned by USPS by yesterday night or today morning. I just got an email this morning saying it's being in transit for shipment. So that's good!
I recommend for everyone to keep trying to contact them via the Phone Number for support. It seems that they only have one available line for this support, so it may take a few calls to actually get through the voicemail and have someone actually help you.
Props for Gideon on the phone for helping me out.
I was able to call and had a person named Gideon help me check up with my order. Apparently they have had a long Thanksgiving weekend and most of their staff were sick the following weekend. Gideon also mentioned that over the Black Friday and Cyber Monday sales, there is a lot for them to process so there is a slight delay.
As for my order, he mentioned that it was in preshipment will be scanned by USPS by yesterday night or today morning. I just got an email this morning saying it's being in transit for shipment. So that's good!
I recommend for everyone to keep trying to contact them via the Phone Number for support. It seems that they only have one available line for this support, so it may take a few calls to actually get through the voicemail and have someone actually help you.
Props for Gideon on the phone for helping me out.
Hello,
I’ve called multiple times ( no answer), emailed (no response).
I am seeing if my order has shipped yet or if I have time to change something?
V100227135
thanks
Sorry, not sure why that would be, can you confirm what number you’re calling? I’ve asked someone to look into it and reach out.
The number I’m calling is (888) 451-0133 which is the one on the sites contact page.
That’s odd, there should be people to take the call during office hours PST. Anyway I’ve got someone to look into it, hopefully they’ll be back soon
I never received my order, and have called and left multiple messages, emails multiple times... and I want my order canceled... and I feel completely taken advantage of, my money taken, and I was completely misrepresented about vaping.com!! I am days away from ratcheting this to the next step, cancel my order and return my money... and I am tired of asking too!!
Order # V100220683...
Ordered a vape kit a week ago and still haven’t received it or any updated emails on the status of it. I paid for 1-3days shipping and it’s been well over 3 days. I also checked my bank account and i was charged more than what my order invoice states. ORDER # V100227438
Hi Anna, I'm very sorry, I have refunded your shipping fee and the cost of the liquid, orders are sipping without getting tracking info updated due to a software error. I will get someone to see if they can get the tracking info and reach out to you.
Hi Ben, I'm very sorry, I see this was already canceled and refunded, it may well have already shipped, so if it does turn up, please keep it by way of apology.
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