Got a problem?

[Dan T]

Did you try to call?

 

[Izan]

Today is Good Friday. Many business may be closed for the Easter holiday.

 

[AWhitney62]

I ordered 2 days ago so that shouldnt be the case @Izan

 

[Izan]

I ordered 2 days ago so that shouldnt be the case @Izan

Fingers crossed!

 

[Bre hamlin]

It’s been almost a week and my order is still processing. When someone finally messaged me back through support, I got absolutely no help. Just a “it’s still processing “ no update, no reasoning to why, or when I could expect it to ship. This is getting ridiculous. I spent enough to get the free shipping and because I needed to stuff to be able to continue my journey without smoking cigarettes anymore. If I would have known this would take longer than a week I would have never ordered. My local shops around are closed. Being told that I’ll have my package between 3-5 business days after I place the order is misleading. I’m quite upset that no one seems to know what’s going on and it seems like a lot of customers are dealing with this.

 

[Dan T]

It’s been almost a week and my order is still processing. When someone finally messaged me back through support, I got absolutely no help. Just a “it’s still processing “ no update, no reasoning to why, or when I could expect it to ship. This is getting ridiculous. I spent enough to get the free shipping and because I needed to stuff to be able to continue my journey without smoking cigarettes anymore. If I would have known this would take longer than a week I would have never ordered. My local shops around are closed. Being told that I’ll have my package between 3-5 business days after I place the order is misleading. I’m quite upset that no one seems to know what’s going on and it seems like a lot of customers are dealing with this.

My vapor store is where it's at always fast delivery and they don't list items they don't have

 

[AWhitney62]

@Bre hamlin thats how i feel as well

@Dan T What store do you use?

 

[Dan T]

Haha it's called myvaporstore

 

[Dan T]

Have you heard back from them yet I just got an email from them

 

[LibertyCrank0320]

I have a problem with my order

 

[AWhitney62]

@Dan T i havent heard back at all. What did your email say? Are they working it all out?

 

[Dan T]

@Dan T i havent heard back at all. What did your email say? Are they working it all out?

They said they swapped the color for my vape I ordered-no eta-no tracking number-website still says processing

 

[AWhitney62]

@Dan T was it through the ticket website?

This is getting to be ridiculous. i havent heard in a week as well. i know they must be busy but at least reach out and let us know whats going on. I will never use this company again. @low_tar_neil

 

[AWhitney62]

@Dan T The thing is for me, on there website it shows no order under the order tab. But my card was charged.

 

[low_tar_neil]

@Dan T was it through the ticket website?

This is getting to be ridiculous. i havent heard in a week as well. i know they must be busy but at least reach out and let us know whats going on. I will never use this company again. @low_tar_neil

Hi there, sorry for the slow response, I've just got back after the Easter weekend.

I see an order that could be yours, it is showing as pending payment on our side - not sure why that would be the case, but explains why they wouldn't show up in your account. If you are happy I will void the transaction which will reverse it back from it's pending status, and your bank will release the funds it has held.

 

[Dan T]

Hi there, sorry for the slow response, I've just got back after the Easter weekend.

I see an order that could be yours, it is showing as pending payment on our side - not sure why that would be the case, but explains why they wouldn't show up in your account. If you are happy I will void the transaction which will reverse it back from it's pending status, and your bank will release the funds it has held.

Hey Neil my order is still pending. I got a message that my device wasn't in stock in a certain color so I picked a different one but it seems to still not be shipped. Order #V100275696

 

[Dan T]

@Dan T was it through the ticket website?

This is getting to be ridiculous. i havent heard in a week as well. i know they must be busy but at least reach out and let us know whats going on. I will never use this company again. @low_tar_neil

Yes through the ticket but only after talking with Neil

 

[low_tar_neil]

Hey Neil my order is still pending. I got a message that my device wasn't in stock in a certain color so I picked a different one but it seems to still not be shipped. Order #V100275696

Hi Dan, no problem, I'll chase this up, are you happy for me to refund your shipping while I'm at it?

Neil

 

[Dan T]

Sure anything you can do is greatly appreciated

 

[low_tar_neil]

Sure anything you can do is greatly appreciated

No worries, I've chased it up and I'll be keeping an eye on it.