- Status
I second this. Much better to bite the bullet now then have hundreds of defective units later. Nice job Michael.
WOW just checked my Email and sent Michel an Email I still have my odds and ends here I wonder how that will work.
I may never get my EQ back
It's the right thing to do though for sure, I would rather have 2 EQ's that have no future issues then to all of a sudden see my 2 EQ's start to go array. Both of mine where running tops too and I was just really getting use to them both. Oh well I have the up most respect for Michael doing this now then later.
Holy Crap - I'm relieved and disappointed (I love the pump). I'm also impressed by the integrity of this move. Thanks Michael!
EDIT: I hope you can resolve these issues because I want mine BACK...
EDIT: I hope you can resolve these issues because I want mine BACK...
Last edited:
WOW just checked my Email and sent Michel an Email I still have my odds and ends here I wonder how that will work.
I may never get my EQ back
Me too Wayne. I sent him an email as well.
OFFICIAL EQ NEWS
RECALL REFUND
Dear Jim,
We hope that this email find you well. You are receiving this email because you are the on of the 26 owners of one or multiple EQ Personal Vaporizers and we regrettable have some bad news, and in a way some good news for you. We want you to know that you are our first EQ customers and the most important to us..
By now you have read the forums and heard about some if the early faults of the EQ's that went out in their first run and their outstanding issues. Rest assured that We (I) am listening, and Digitalciggz cares.. of course we do.
After reviewing 2 of the units that came back for various issues and inspecting them thoroughly we have come to the conclusion that there is a flaw in the design, where the atomizer connector is seated in the drip well which can allow pooled e-liquid to seep inside over a period of 1 or two days on the internal electronic and cause many faults. Some of them include: Random Voltage adjustment, Leaking e-liquid from the pump button, and the dreaded blinking light lock up, and possibly other failures. we will be re-evaluating these flaws, and others that have been mentioned.
Please understand that this was somehow over looked and was never intentionally ignored, we did our very best and put in many hours/month/ late night/weekends of testing and refining before releasing the EQ's but we obviously missed this some how someway.. and now we must deal with this in the only way that is fair and just.
For the reason stated above we are performing a voluntary recall of all 26 units that went out and a prepared to offer you a Full refund for your purchase . Please understand that this comes as a very heavy blow to Digitalciggz.com and this is not what we wished at all. But it is so important that we take the EQ back to beta, and development to make sure that this issues will never arise again. The EQ project has been set back and is not over.. but will be re-developed and improved over the next many months until we know with out a doubt that every issue will be resolved permanently.
Digitalciggz has always had a know reputation for doing what is right for its customers and while we know that many of you will be disappointed at this news.. we are sure that some of you will appreciate the nature of the situation and our attempt to do right by all of you.
REFUND and RETURN PROCESS EXPLAINED:
NOTE: You will receive a PRE-PAID POSTAGE LABEL FOR YOUR RETURN sent to your email on file at Digitalciggz.com
1: Please do not use your EQ if you can help it. This will only increase the possibility of damaging the inside of the unit, and make more work for us.
2: You will be sent a pre-paid shipping label to send your unit back to us.
3: Please Please purge the EQ pump with water, and remove the battery, and make sure that all the fluid is pumped from the unit before wrapping the unit up in a paper towel. Please wipe off any e-liquid form the outside of the unit, and drip well. wrap the unit up the best you can. for protection.
Please return the following items for a full 300.00 refund including +tax is applicable:
1 EQ personal vaporizer/ +Battery Cap
1 Bottle Tool.
1 Drip Feed Adapter.
1 USB Cable
NOTE: You may keep the MNKE Battery and Tubing Pieces.
3: Once we receive the the full unit back+parts we will issue you a full refund to the card that was used to make the original purchase . Please allow 3-5 business days from the day your refund is issued for the credit to appear on your card. If you do not see the credit appear on your card more that 10 days after your unit has been received call us immediately so we can remedy the situation. 707-637-2457 or email of course.
4: The good news if any can come from this.. is that if you are willing we would like to accept some of you as our BETA testers during our re-fining stage of the next months. We know that many of you are very knowledgeable in the MOD field and we sure could use for constructive feedback! So if you are interested after you receive your refund please shoot us an email and we will get you on board with more beta testing, and when the Revised EQ's are ready to be tested we will get some back in your hands for just that more testing! The EQ project is not OVER.. we just had a set back and want to make it right! We hope you will appreciate your drive to finish what we started.... and forgive us for our errors.
We want you to know that we a very grateful for your support as a Digitalciggz.com customer and that we will always stand behind our products and always do right by all of our customers.
Best Wishes,
Digitalciggz.com
Michael michael@digitalciggz.com
while waiting for email for support, i was looking up into the EQ... it might be serialized, but not sure... on what I can see is a 22 etched on the alum where the battery gets seated. (the eq on the outside is the front of the EQ) you will need a flashlight and just look straight up, if you have ejuice in your pump.
was wondering if anyone that has thier EQ already, can they check to see if they have any type of etchings on thiers? it could be serials dunno, until others have looked.
was something to pass time with
theres a 3 in mine. which is weird because 3 is my lucky number. It might be an M though.
*edit after reading the email*
well actually 3 has always been more of an unlucky number to me. When seen it has always heralded bad things. When I saw that 3 inside my EQ i knew something bad was going to happen.
I'm gonna miss you Mr. EQ...
Last edited:
I really really think it would be an extra cool thing for Micheal to do if he could keep this order of the Mods and let it stay the same exact way it was established in the order they went out to give us, the Brother hood the first shot at keeping this thing together for as long as we all have been following and supporting Michael and Digitalcigzz ! What say you Michael >? please answer this one, plus for some of us to be Beta testers on the new ones as well, that would really be a super cool thing to do, and I think go a long long way Michael.!
Agreed Jimho, and it should stay this way for the next release and the first 26 should stay in that order as well as maybe the initial run of first order with everyone keeping there order and Michael hooking us up and keeping that order for the new release, you being # 1 of course and so on down the line. I would really love to here a yes on this from Michael because if he says yes I know he would keep his word and that would really be a super nice thing to do !
Here here here, I third this idea...the brotherhood has integrity and loyalty and a desire to make the EQ the best it can be for future Vapers everywhere...the brotherhood cannot be separated!!!!
Michael, put me down as a beta tester...I'll put it through it's paces as will all 25 others.
Michael, it's one helluva big thing you're doing and it will pay huge dividends in the long run. I'm sure that this device is truly going to Rock the Vaping world and this will be but a small glitch, a footnote in it's future.
So, I'll raise a cup now and toast to the future of the EQV2!
Michael, put me down as a beta tester...I'll put it through it's paces as will all 25 others.
Michael, it's one helluva big thing you're doing and it will pay huge dividends in the long run. I'm sure that this device is truly going to Rock the Vaping world and this will be but a small glitch, a footnote in it's future.
So, I'll raise a cup now and toast to the future of the EQV2!
Last edited:
- Status
Similar threads
