Older Folks and Vaping Back Porch - Part Seven

[Iffy]

Ah da good ol' Spring/Summer 'Breaks'...

Patty's mobility scooter batts died
Tahoe batt died
Scooter speed/direction control died
House HAC crippled
Pool skimmer/cleaner died
Pool goes into algae bloom
Pool tech goes on vacation (aka AWOL)
Scooter lift died
Tahoe blows radiator
Master bathroom toilet succumbs after 60 years of meticulous maintenance (I hate da new mandated single gallon flushers!!! Half da time ya gotta flush at least twice anyways!)
Yesterday, Tahoe wouldn't start... loose starter connection

BUT, to top all this off, at least our eldest daughter is arriving/flying home tonight after more than a week in Vanderbilt University Medical Center for Ulcerative Colitis. As she is a sick 'puppy', we do request prayers and appropriate well wishes for her healing!

"Other than that, Mrs. Lincoln, how was your Spring/Summer break?"

Luv y'all!!!

 

[misswish1]

Wow, sounds like you've had more than your share! I sure hope you've used up your bad luck for a long time. I'm glad your daughter is coming home! My sister has Acute Ulcerative Colitis, I so sympathize. Very painful disease. Lots of prayers!
So good to see you again

 

[Flowersoul]

Oh Johnny, so sorry for all your 'breaks'!

This summer has turned out to be hot in more ways than one, eh! ?

Certainly will include your daughter in my dailies!

Stay strong and know that you are loved!

 

[Bea-FL]

@Iffy

 

[DavidOck]

As she is a sick 'puppy', we do request prayers and appropriate well wishes for her healing!

On their way, Iffy!

 

[2legsshrt]

Ah da good ol' Spring/Summer 'Breaks'...

Patty's mobility scooter batts died
Tahoe batt died
Scooter speed/direction control died
House HAC crippled
Pool skimmer/cleaner died
Pool goes into algae bloom
Pool tech goes on vacation (aka AWOL)
Scooter lift died
Tahoe blows radiator
Master bathroom toilet succumbs after 60 years of meticulous maintenance (I hate da new mandated single gallon flushers!!! Half da time ya gotta flush at least twice anyways!)
Yesterday, Tahoe wouldn't start... loose starter connection

BUT, to top all this off, at least our eldest daughter is arriving/flying home tonight after more than a week in Vanderbilt University Medical Center for Ulcerative Colitis. As she is a sick 'puppy', we do request prayers and appropriate well wishes for her healing!

"Other than that, Mrs. Lincoln, how was your Spring/Summer break?"

Luv y'all!!!

You know Iffy I got one of those toilets. It uses a little over a gallon but it is amazing. I watched a video before I bought it and they showed it flushing like 28 golf balls down and one flush and I believe it. I will look up the model but it is a Standard I got it at Lowes I believe. Have never had to flush it twice. It is really a great toilet, was about $230 I think. It only has one flush not 2 like some one for yellow one for brown but can't complain for 2 years now. Of course there are the ones at the cancer docs office. They are so powerful you feel like you have to stand up before you flush it or it will suck you down. Like jet propelled.

 

[DancingHeretik]

Ah da good ol' Spring/Summer 'Breaks'...

Patty's mobility scooter batts died
Tahoe batt died
Scooter speed/direction control died
House HAC crippled
Pool skimmer/cleaner died
Pool goes into algae bloom
Pool tech goes on vacation (aka AWOL)
Scooter lift died
Tahoe blows radiator
Master bathroom toilet succumbs after 60 years of meticulous maintenance (I hate da new mandated single gallon flushers!!! Half da time ya gotta flush at least twice anyways!)
Yesterday, Tahoe wouldn't start... loose starter connection

BUT, to top all this off, at least our eldest daughter is arriving/flying home tonight after more than a week in Vanderbilt University Medical Center for Ulcerative Colitis. As she is a sick 'puppy', we do request prayers and appropriate well wishes for her healing!

"Other than that, Mrs. Lincoln, how was your Spring/Summer break?"

Luv y'all!!!

 

[2legsshrt]

Got some good news today. Alyssa and Jacob already got an email from the USAF saying the transfer was approved so now he's waiting on orders to know when. It's not to the base here but to one on the other side about a 4 1/2 hour drive from here. They don't have his job here but that is way better then Texas. They are thinking September. His family lives near to that also so the AF came through and fast. I think the letter from our doctor over here really helped.

 

[Bea-FL]

Good morning everyone

You know Iffy I got one of those toilets. It uses a little over a gallon but it is amazing. I watched a video before I bought it and they showed it flushing like 28 golf balls down and one flush and I believe it. I will look up the model but it is a Standard I got it at Lowes I believe. Have never had to flush it twice. It is really a great toilet, was about $230 I think. It only has one flush not 2 like some one for yellow one for brown but can't complain for 2 years now. Of course there are the ones at the cancer docs office. They are so powerful you feel like you have to stand up before you flush it or it will suck you down. Like jet propelled.

Hubs spent his working life as a sales manager for a plumbing supply company so he knows his stuff. Since he retired he has worked part time at Lowe's plumbing dept. Here are his comments.

@Iffy. About that American Standard toilet…and all other 1 gallon toilets (actually 1.28 gallons or 1.6). They truly do flush everything in one flush. BUT. For #2 you should always flush before wiping and after wiping. While they do flush everything in one flush, this single gallon of water may not be able to push everything down the pipe all the way. This can result in a blockage somewhere down the pipe requiring a plumber (read expensive). Because even though these toilets are designed to flushverything with one flush, the sewer pipes are still the same size and they need that extra water to push the stuff through.

This happened to us a couple of years after he installed our toilet. So he then asked several plumbers who shop at his store and they all said they advise all their customers to do the double flush. Of course the toilet companies won't tell you that.

I too really like the older, multi-gallon toilets better but they are no longer made

EDIT: I asked hubs which toilet he recommends. He said he likes the American Standard Champion 4 and the Kohler Cimarron best. Those two cost and work about the same. They both have the larger trap-way which which allows more matter to pass. They are also both glazed through the trap-way which helps matter flow through easier without sticking. Many other toilet brands do not have these two features but there are some newer toilets that do.

 

[MikeE3]

Ah da good ol' Spring/Summer 'Breaks'...

Patty's mobility scooter batts died
Tahoe batt died
Scooter speed/direction control died
House HAC crippled
Pool skimmer/cleaner died
Pool goes into algae bloom
Pool tech goes on vacation (aka AWOL)
Scooter lift died
Tahoe blows radiator
Master bathroom toilet succumbs after 60 years of meticulous maintenance (I hate da new mandated single gallon flushers!!! Half da time ya gotta flush at least twice anyways!)
Yesterday, Tahoe wouldn't start... loose starter connection

BUT, to top all this off, at least our eldest daughter is arriving/flying home tonight after more than a week in Vanderbilt University Medical Center for Ulcerative Colitis. As she is a sick 'puppy', we do request prayers and appropriate well wishes for her healing!

"Other than that, Mrs. Lincoln, how was your Spring/Summer break?"

Luv y'all!!!

Good Lord Iffy .. I'm guessing you're wondering "what's next". And for sure, prayers incoming for your daughter, that's got to be your top concern. In time you can fix the 'break-downs', and here's hoping and praying the doc's can get your daughter feeling better.

 

[MikeE3]

there are some stands around here but the veggies are not daily fresh nor are they grown locally. They are picked up in south Georgia the border of which is only an hour north but the vendors charge so much that hubs and I pass.

I sure miss the farmers' stands back home. Grown by those farmers so daily fresh. Wobderful flavors because they were allowed to ripen before picking. Hubs and I go strawberry picking every year and those berries are small, sweet and oh so juicy . We pick about a bushel and I freeze most of that.

ah! We just went to a local veggie stand yesterday just a couple miles from our house. The produce comes directly from the 'field' to the 'stand'. A tad on the pricey side, but so good and fresh.

 

[Bea-FL]

ah! We just went to a local veggie stand yesterday just a couple miles from our house. The produce comes directly from the 'field' to the 'stand'. A tad on the pricey side, but so good and fresh.

View attachment 753993 View attachment 753995

There was a great one in downtown Cinti called Finley Market. It was huge. Been there for ages. Field to stand veggies plus all kibds of specialty stands that sold meats, cheeses, breads and ethnic stuff. Any time we went there I stocked up on my Greek foods (Greek olove oil, Greek feta, roasted pumpkin seeds, etc)

I sure miss that market.

 

[2legsshrt]

Hey @Iffy here is the toilet we got. The ever clean porcelain really does work. If there are some brown streaks after flushing after it sets for about 15 or 20 min all of those are just floating in there and gone with next flush. Not the cheapest one but it does work excellently. Plus it is the higher seat which is a must for us older humans.
Shop American Standard Cadet 3 White WaterSense Labeled Elongated Chair Height 1-piece Toilet 12-in Rough-In Size at Lowes.com

Oh and I added a set of these, my SIL goes to thrift stores and the like and they had 3 sets of these someone must've bought for a remodel but they were all new she paid $15 each for them at the Senior Center, she got all 3.
https://www.amazon.com/HEALTHLINE-B...ocphy=9033709&hvtargid=pla-313307246526&psc=1

 

[2legsshrt]

Well I got 2 bottles of my juice done. Now to work on the computer. Got 400ml more to make, then I'm set. 600ml should last me quite a while. Built on of my Kayfun Primes yesterday and decided I'm going to switch to all Siren 2's for ease of building. My hands just aren't what they used to be and the Siren is the easiest build I have ever done. I use the 24mm so they hold 5ml. Never flood and they adjust all the way from a tight MTL to a wide open lung hit which I am able to take now but I switch off. They work the best with Kanthal but I'm sort of liking that if I use the 26guage make a 1ohm coil at 3mm and easy to dry burn. So now for the computer. Ginny is getting hit a little harder with this session, really tired and more hair falling out. Eating a lot of Chobani Yogurt which helps with the Chemo Gas and her stomach. The Herbs help her to be hungry. Her voice has gotten really raspy with this one also and it makes her hurt where the lung spot and lymph node is. But all in all she is a tough gal.

 

[Kenna]

On the Tablet and phone she uses her Pinky cause her others have pretty long nails.

I can grow some crazy long nails, but as messed up as my right hand is I have to keep them short to be able to use touch screens & not dig holes in my right palm. My right pinky won't poke out & stay out. My thumb works, tho!

Sent from my LG-V700 using Tapatalk

 

[Kenna]

From mushrooms, tomatoes, celery, chicken or asparagus, how in the world do soup companies manage to extract cream?

Chicken & veggie udders?

Sent from my LG-V700 using Tapatalk

 

[bigbells]

One hour and 44 minutes connected to CenturyLink chat on this Friday the 13th. It did not drive me crazy, because after a few minutes I was definitely close enough to walk. It starts getting crazier once Felix transfers me. It was hilarious. If you're in just the right mood and you don't have anything better to do, you also might find it funny. Here is the copied and pasted chat log.

Info
at 18:26, Jul 13:
Thank you for contacting CenturyLink. A sales and service consultant will be with you in just a moment.
Your account information is confidential and protected by law. Please advise our agent if you prefer that we do not use it to market products or repair your services. This has no effect on the service or offers we provide you.

Info
at 18:26, Jul 13:
To ensure compliance with Payment Card Industry guidelines, please do not share your credit card information, security code, or CVV/CVC in the body of this chat. If required, your credit card information will be requested through a separate, secure window. Thank you for contacting CenturyLink.

You are speaking with CTL Virtual Agent.
CTL Virtual Agent
at 18:26, Jul 13:
Hi my name is CenturyLink Virtual Agent. Thank you for contacting the CenturyLink Chat Team. I am here to answer your questions. How may I assist you?

Dave
at 18:26, Jul 13:
My bill seems incorrect

CTL Virtual Agent
at 18:26, Jul 13:
We are happy to help you with your request. Please give me a moment to connect you with a specialist who can assist you further.

Info
at 18:26, Jul 13:
Please wait while I transfer the chat to the best suited operator. This may take a moment.

Info
at 18:28, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 6 minutes. Thank you for your patience.

Info
at 18:30, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 6 minutes. Thank you for your patience.

Info
at 18:32, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 6 minutes. Thank you for your patience.

Info
at 18:34, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 4 minutes. Thank you for your patience.

Info
at 18:36, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 4 minutes. Thank you for your patience.

Info
at 18:38, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 3 minutes. Thank you for your patience.

Info
at 18:40, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 3 minutes. Thank you for your patience.

Info
at 18:42, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 1 minutes. Thank you for your patience.

Info
at 18:43, Jul 13:
To ensure compliance with Payment Card Industry guidelines, please do not share your credit card information, security code, or CVV/CVC in the body of this chat. If required, your credit card information will be requested through a separate, secure window. Thank you for contacting CenturyLink.

You are speaking with Felix T..
Felix T.
at 18:44, Jul 13:
Hello Dave,I hope you are doing good today. I will be more than happy to help you with your bill issue.

Felix T.
at 18:44, Jul 13:
Thank you for authenticating your account. I look forward to assisting you today. Would you provide a contact number?
While I am in your account, if I see anything that will benefit you, I will be sure to let you know.

Dave
at 18:44, Jul 13:
252-xxx-xxxx

Felix T.
at 18:45, Jul 13:
Thanks

Dave
at 18:47, Jul 13:
It appears that I have been charged twice for a tech installation. No tech ever came on July 2, the day that a tech was supposed to come to my house. So, I'm being charged twice for a service that didn't even happen once.

Felix T.
at 18:47, Jul 13:
Thank you for completing verification process and being a loyal CenturyLink customer.

Felix T.
at 18:47, Jul 13:
Allow me a moment while I go to your account.

Felix T.
at 18:52, Jul 13:
I see you were charged for two tech installation, I will need to issue a credit.

Felix T.
at 18:53, Jul 13:
Just a moment to apply it.

Dave
at 18:54, Jul 13:
I appreciate that, but can you tell me when even one tech installation took place? Doesn't the tech have to come to my house to do an installation? No tech came to my house.

Felix T.
at 18:55, Jul 13:
I will need to connect you to tech support after this.

Dave
at 18:55, Jul 13:
OK

Felix T.
at 18:56, Jul 13:
Thanks.

Felix T.
at 18:59, Jul 13:
Credit has been issued successfully.

Dave
at 19:00, Jul 13:
Thanks. Please forward this chat to tech support so that I can find out what's going on with the supposed tech visit.

Felix T.
at 19:00, Jul 13:
Before connecting you to them, could you tell me who is your tv provider?

Dave
at 19:00, Jul 13:
DirecTv Now

Felix T.
at 19:01, Jul 13:
Awesome! By the way. How often do you make long distance calls?

Dave
at 19:02, Jul 13:
I have Cricket wireless and I'm happy with it.

Dave
at 19:02, Jul 13:
No one makes long distance calls any more. All calls are the same price.

Felix T.
at 19:02, Jul 13:
Let me tell you, It sounds like budgeting is important to you. we have a budget-friendly option that combines price for life internet with Essential for only $65 a month. That plan includes 30 minutes of long distance calling and $.20 a cent per minute afterward. Since that rate won't change it's easy to budget for you and you will still receive the benefits only a home phone can offer.

Felix T.
at 19:03, Jul 13:
I understand, thanks.

Dave
at 19:03, Jul 13:
You can quit the sales attempt. You have nothing else I'm interested in.

Info
at 19:03, Jul 13:
Please wait while I transfer the chat to the best suited operator. This may take a moment.

Info
at 19:03, Jul 13:
All technical support chats may be recorded and used for training purposes. Hello, you have reached CenturyLink Internet Repair, my name is Hannah. Please give me a moment while I review the information you have provided.

Hannah
at 19:05, Jul 13:
Hi Dave

Dave
at 19:06, Jul 13:
Hi Hannah

Hannah
at 19:08, Jul 13:
I'll be right with you .

Hannah
at 19:08, Jul 13:
I see you were transferred from another department. It would be a pleasure to assist you today, please give me a moment to review the previous conversation.

Hannah
at 19:11, Jul 13:
Hi Dave

Hannah
at 19:11, Jul 13:
I see you're chatting about bill concern

Hannah
at 19:11, Jul 13:
is that correct?

Dave
at 19:13, Jul 13:
You didn't read the previous chat, after all that time? Yes, that is sort of correct. I want to find out three things. One, when did a tech supposedly come to my house? Two, what did the tech supposedly do? Three, isn't it necessary for the tech to come to my house and see me in order to perform service?

Hannah
at 19:15, Jul 13:
Thank you for waiting. I'll be with you in just a moment. .

Dave
at 19:16, Jul 13:
Your chat help is really really slow and all the chat agents repeat themselves over and over and over.

Hannah
at 19:18, Jul 13:
I'm sorry for the delay. I'll be right with you.

Hannah
at 19:20, Jul 13:
I'm sorry for the delay. I'll be right with you.

Hannah
at 19:22, Jul 13:
I'll be right with you .

Hannah
at 19:24, Jul 13:
Thank you for waiting. I'll be with you in just a moment. .

Hannah
at 19:26, Jul 13:
I'll be right with you .

Hannah
at 19:27, Jul 13:
Hi

Info
at 19:28, Jul 13:
Thank you for chatting with us. This session has been disconnected by the agent. If you need further assistance, please close this window and begin another chat session.

[Editor's note: so, I immediately close the window and begin another chat session.]

Info
at 19:31, Jul 13:
Thank you for contacting CenturyLink. A sales and service consultant will be with you in just a moment.
Your account information is confidential and protected by law. Please advise our agent if you prefer that we do not use it to market products or repair your services. This has no effect on the service or offers we provide you.

Info
at 19:31, Jul 13:
To ensure compliance with Payment Card Industry guidelines, please do not share your credit card information, security code, or CVV/CVC in the body of this chat. If required, your credit card information will be requested through a separate, secure window. Thank you for contacting CenturyLink.
You are speaking with CTL Virtual Agent.

CTL Virtual Agent
at 19:31, Jul 13:
Hi my name is CenturyLink Virtual Agent. Thank you for contacting the CenturyLink Chat Team. I am here to answer your questions. How may I assist you?

Dave
at 19:32, Jul 13:
I have 3 questions about tech service.

CTL Virtual Agent
at 19:32, Jul 13:
I didn't understand your request. You can provide more detail or try rephrasing. You can also ask to be connected to a live agent.

Dave
at 19:32, Jul 13:
Connect to technical support

CTL Virtual Agent
at 19:32, Jul 13:
I understand you are having difficulties. How can I help? Please choose one of the following options
1. High Speed Internet
2. Prism
3. Phone
4. All Services

Dave
at 19:32, Jul 13:
1.

CTL Virtual Agent
at 19:32, Jul 13:
We are happy to help you with your request. Please give me a moment to connect you with a specialist who can assist you further.

Info
at 19:32, Jul 13:
Please wait while I transfer the chat to the best suited operator. This may take a moment.

Info
at 19:32, Jul 13:
All technical support chats may be recorded and used for training purposes. Hello, you have reached CenturyLink Internet Repair, my name is Katrina. Please give me a moment while I review the information you have provided.

Katrina
at 19:36, Jul 13:
HI Dave!

Katrina
at 19:36, Jul 13:
How may I help you today?

Dave
at 19:36, Jul 13:
I want to find out three things. One, when did a tech supposedly come to my house? Two, what did the tech supposedly do? Three, isn't it necessary for the tech to come to my house and see me in order to perform service?

Katrina
at 19:36, Jul 13:
May I have the account holder's name and can be reached number please?

Dave
at 19:37, Jul 13:
Dave Bellware. You're going to call me instead of doing the chat?

Katrina
at 19:38, Jul 13:
We are doing this on chat, this is just for the documentation purpose.

Dave
at 19:38, Jul 13:
252-xxx-xxxx

Katrina
at 19:40, Jul 13:
I am now checking on the account

Katrina
at 19:44, Jul 13:
I am now seeing any scheduled tech for your account.
[Editor's note: that was a typo, but I correctly guessed that she meant "not" instead of "now".]

Katrina
at 19:44, Jul 13:
That is why I cannot answer the number 2 question too

Katrina
at 19:44, Jul 13:
For number 3, yes someone 18 years old and up should be at home just in case the tech needs access in your premise

Dave
at 19:45, Jul 13:
So does that mean that a tech could have done something without needing access to my home?

Dave
at 19:47, Jul 13:
My bill contains two charges for tech service. I just got one of the charges removed because it was clear to the chat agent that I was billed twice. What I haven't been told is what service was performed even once?

Katrina
at 19:48, Jul 13:
I see, it can be the set up of your lines.

Katrina
at 19:49, Jul 13:
Let me check further

Dave
at 19:50, Jul 13:
I can't get a consistent story from CenturyLink about this. At least 2 or 3 agents told me that there is no faster service available, and therefore no service was performed.

Dave
at 19:50, Jul 13:
Thank you for checking further.

Katrina
at 19:51, Jul 13:
May I know the cost that is added on your account?

Dave
at 19:52, Jul 13:
$59.98. That amount appears on my bill TWICE, but a chat agent I spoke to earlier assured me that he removed one of those charges.

Katrina
at 19:53, Jul 13:
For your question about the tech could come without access to the home, yes if the lines that they are going to fix is on the centurylink box/or server they won't need access to the home. But we ask the customers to be at home at the time of the tech appointment so if the tech needs to check the lines inside your house, someone can let them in and they can resolve the problem on the same day.

Katrina
at 19:54, Jul 13:
Yes same amout showing on my end that is listed as Bus Tech install Fee, it also shows that it is for July 2, 2018 provisioning completed

Katrina
at 19:55, Jul 13:
Provisioning means an upgrade or downgrade of your service.

Katrina
at 19:55, Jul 13:
Let me confirm the speed you have now if it is the max speed on your area.

Katrina
at 19:55, Jul 13:
Is that what you ordered? An upgrade of service?

Katrina
at 19:55, Jul 13:
And yes there is only one $59.98 now

Dave
at 19:55, Jul 13:
OK, but there was nothing that needed to be fixed. The appointment was for the purpose of upgrading my existing 10 Mbps service to 25 Mbps..... OK, yes. Yes,

Dave
at 19:57, Jul 13:
Yes, please check. I don't mind paying one tech fee but I don't think it's right for you to have asked me to stay home all day when a tech didn't even need to come to my house.

Katrina
at 19:57, Jul 13:
And yes most of the time for upgrade of speed, techs do not need access inside the customer's premise. That can be the reason he didn't show up on your premise. I'm sorry for your inconvenience.

Katrina
at 19:57, Jul 13:
I am now checking on it

Katrina
at 19:57, Jul 13:
Did the tech even call you that he is on his way or already on the premise of the box?

Dave
at 19:59, Jul 13:
No, absolutely not. The appointment was supposed to be in the morning and I waited at home all day long... no call or contact was made with me, of any kind.

Katrina
at 20:00, Jul 13:
I see, I apologize for that, techs are supposed to contact you that they are on the way or working on it. I Because they are instructed to do so.

Katrina
at 20:01, Jul 13:
I will note it here.

Dave
at 20:01, Jul 13:
I appreciate that, because I kind of feel like I was jerked around and kept in the dark.

Katrina
at 20:02, Jul 13:
Upon checking the highest speed available on your area is for 25mbps

Katrina
at 20:03, Jul 13:
Your current speed is for 10mbps. What was your previous speed?

Dave
at 20:03, Jul 13:
10 Mbps.

Dave
at 20:05, Jul 13:
My actual current download speed is 8 Mbps. Upload speed is just under 1 Mbps.

Dave
at 20:08, Jul 13:
One chat agent told me, last week, that the technician who supposedly performed the visit put a note in the file that said he had spoken with me and informed me that it was not possible for my location to upgrade from 10 Mbps. I've had 10 Mbps service with you for at least a couple of years now.

Info
at 20:10, Jul 13:
Thank you for chatting with us. This session has been disconnected by the agent. If you need further assistance, please close this window and begin another chat session.

 

[Kenna]

Well I got 2 bottles of my juice done. Now to work on the computer. Got 400ml more to make, then I'm set. 600ml should last me quite a while. Built on of my Kayfun Primes yesterday and decided I'm going to switch to all Siren 2's for ease of building. My hands just aren't what they used to be and the Siren is the easiest build I have ever done. I use the 24mm so they hold 5ml. Never flood and they adjust all the way from a tight MTL to a wide open lung hit which I am able to take now but I switch off. They work the best with Kanthal but I'm sort of liking that if I use the 26guage make a 1ohm coil at 3mm and easy to dry burn. So now for the computer. Ginny is getting hit a little harder with this session, really tired and more hair falling out. Eating a lot of Chobani Yogurt which helps with the Chemo Gas and her stomach. The Herbs help her to be hungry. Her voice has gotten really raspy with this one also and it makes her hurt where the lung spot and lymph node is. But all in all she is a tough gal.

Still praying, Legs. I'm glad she's found solutions for the chemo related issues, but really sorry she's having pain.

Sent from my LG-V700 using Tapatalk

 

[Kenna]

One hour and 44 minutes connected to CenturyLink chat on this Friday the 13th. It did not drive me crazy, because after a few minutes I was definitely close enough to walk. It starts getting crazier once Felix transfers me. It was hilarious. If you're in just the right mood and you don't have anything better to do, you also might find it funny. Here is the copied and pasted chat log.

Info
at 18:26, Jul 13:
Thank you for contacting CenturyLink. A sales and service consultant will be with you in just a moment.
Your account information is confidential and protected by law. Please advise our agent if you prefer that we do not use it to market products or repair your services. This has no effect on the service or offers we provide you.

Info
at 18:26, Jul 13:
To ensure compliance with Payment Card Industry guidelines, please do not share your credit card information, security code, or CVV/CVC in the body of this chat. If required, your credit card information will be requested through a separate, secure window. Thank you for contacting CenturyLink.

You are speaking with CTL Virtual Agent.
CTL Virtual Agent
at 18:26, Jul 13:
Hi my name is CenturyLink Virtual Agent. Thank you for contacting the CenturyLink Chat Team. I am here to answer your questions. How may I assist you?

Dave
at 18:26, Jul 13:
My bill seems incorrect

CTL Virtual Agent
at 18:26, Jul 13:
We are happy to help you with your request. Please give me a moment to connect you with a specialist who can assist you further.

Info
at 18:26, Jul 13:
Please wait while I transfer the chat to the best suited operator. This may take a moment.

Info
at 18:28, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 6 minutes. Thank you for your patience.

Info
at 18:30, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 6 minutes. Thank you for your patience.

Info
at 18:32, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 6 minutes. Thank you for your patience.

Info
at 18:34, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 4 minutes. Thank you for your patience.

Info
at 18:36, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 4 minutes. Thank you for your patience.

Info
at 18:38, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 3 minutes. Thank you for your patience.

Info
at 18:40, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 3 minutes. Thank you for your patience.

Info
at 18:42, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 1 minutes. Thank you for your patience.

Info
at 18:43, Jul 13:
To ensure compliance with Payment Card Industry guidelines, please do not share your credit card information, security code, or CVV/CVC in the body of this chat. If required, your credit card information will be requested through a separate, secure window. Thank you for contacting CenturyLink.

You are speaking with Felix T..
Felix T.
at 18:44, Jul 13:
Hello Dave,I hope you are doing good today. I will be more than happy to help you with your bill issue.

Felix T.
at 18:44, Jul 13:
Thank you for authenticating your account. I look forward to assisting you today. Would you provide a contact number?
While I am in your account, if I see anything that will benefit you, I will be sure to let you know.

Dave
at 18:44, Jul 13:
252-xxx-xxxx

Felix T.
at 18:45, Jul 13:
Thanks

Dave
at 18:47, Jul 13:
It appears that I have been charged twice for a tech installation. No tech ever came on July 2, the day that a tech was supposed to come to my house. So, I'm being charged twice for a service that didn't even happen once.

Felix T.
at 18:47, Jul 13:
Thank you for completing verification process and being a loyal CenturyLink customer.

Felix T.
at 18:47, Jul 13:
Allow me a moment while I go to your account.

Felix T.
at 18:52, Jul 13:
I see you were charged for two tech installation, I will need to issue a credit.

Felix T.
at 18:53, Jul 13:
Just a moment to apply it.

Dave
at 18:54, Jul 13:
I appreciate that, but can you tell me when even one tech installation took place? Doesn't the tech have to come to my house to do an installation? No tech came to my house.

Felix T.
at 18:55, Jul 13:
I will need to connect you to tech support after this.

Dave
at 18:55, Jul 13:
OK

Felix T.
at 18:56, Jul 13:
Thanks.

Felix T.
at 18:59, Jul 13:
Credit has been issued successfully.

Dave
at 19:00, Jul 13:
Thanks. Please forward this chat to tech support so that I can find out what's going on with the supposed tech visit.

Felix T.
at 19:00, Jul 13:
Before connecting you to them, could you tell me who is your tv provider?

Dave
at 19:00, Jul 13:
DirecTv Now

Felix T.
at 19:01, Jul 13:
Awesome! By the way. How often do you make long distance calls?

Dave
at 19:02, Jul 13:
I have Cricket wireless and I'm happy with it.

Dave
at 19:02, Jul 13:
No one makes long distance calls any more. All calls are the same price.

Felix T.
at 19:02, Jul 13:
Let me tell you, It sounds like budgeting is important to you. we have a budget-friendly option that combines price for life internet with Essential for only $65 a month. That plan includes 30 minutes of long distance calling and $.20 a cent per minute afterward. Since that rate won't change it's easy to budget for you and you will still receive the benefits only a home phone can offer.

Felix T.
at 19:03, Jul 13:
I understand, thanks.

Dave
at 19:03, Jul 13:
You can quit the sales attempt. You have nothing else I'm interested in.

Info
at 19:03, Jul 13:
Please wait while I transfer the chat to the best suited operator. This may take a moment.

Info
at 19:03, Jul 13:
All technical support chats may be recorded and used for training purposes. Hello, you have reached CenturyLink Internet Repair, my name is Hannah. Please give me a moment while I review the information you have provided.

Hannah
at 19:05, Jul 13:
Hi Dave

Dave
at 19:06, Jul 13:
Hi Hannah

Hannah
at 19:08, Jul 13:
I'll be right with you .

Hannah
at 19:08, Jul 13:
I see you were transferred from another department. It would be a pleasure to assist you today, please give me a moment to review the previous conversation.

Hannah
at 19:11, Jul 13:
Hi Dave

Hannah
at 19:11, Jul 13:
I see you're chatting about bill concern

Hannah
at 19:11, Jul 13:
is that correct?

Dave
at 19:13, Jul 13:
You didn't read the previous chat, after all that time? Yes, that is sort of correct. I want to find out three things. One, when did a tech supposedly come to my house? Two, what did the tech supposedly do? Three, isn't it necessary for the tech to come to my house and see me in order to perform service?

Hannah
at 19:15, Jul 13:
Thank you for waiting. I'll be with you in just a moment. .

Dave
at 19:16, Jul 13:
Your chat help is really really slow and all the chat agents repeat themselves over and over and over.

Hannah
at 19:18, Jul 13:
I'm sorry for the delay. I'll be right with you.

Hannah
at 19:20, Jul 13:
I'm sorry for the delay. I'll be right with you.

Hannah
at 19:22, Jul 13:
I'll be right with you .

Hannah
at 19:24, Jul 13:
Thank you for waiting. I'll be with you in just a moment. .

Hannah
at 19:26, Jul 13:
I'll be right with you .

Hannah
at 19:27, Jul 13:
Hi

Info
at 19:28, Jul 13:
Thank you for chatting with us. This session has been disconnected by the agent. If you need further assistance, please close this window and begin another chat session.

[Editor's note: so, I immediately close the window and begin another chat session.]

Info
at 19:31, Jul 13:
Thank you for contacting CenturyLink. A sales and service consultant will be with you in just a moment.
Your account information is confidential and protected by law. Please advise our agent if you prefer that we do not use it to market products or repair your services. This has no effect on the service or offers we provide you.

Info
at 19:31, Jul 13:
To ensure compliance with Payment Card Industry guidelines, please do not share your credit card information, security code, or CVV/CVC in the body of this chat. If required, your credit card information will be requested through a separate, secure window. Thank you for contacting CenturyLink.
You are speaking with CTL Virtual Agent.

CTL Virtual Agent
at 19:31, Jul 13:
Hi my name is CenturyLink Virtual Agent. Thank you for contacting the CenturyLink Chat Team. I am here to answer your questions. How may I assist you?

Dave
at 19:32, Jul 13:
I have 3 questions about tech service.

CTL Virtual Agent
at 19:32, Jul 13:
I didn't understand your request. You can provide more detail or try rephrasing. You can also ask to be connected to a live agent.

Dave
at 19:32, Jul 13:
Connect to technical support

CTL Virtual Agent
at 19:32, Jul 13:
I understand you are having difficulties. How can I help? Please choose one of the following options
1. High Speed Internet
2. Prism
3. Phone
4. All Services

Dave
at 19:32, Jul 13:
1.

CTL Virtual Agent
at 19:32, Jul 13:
We are happy to help you with your request. Please give me a moment to connect you with a specialist who can assist you further.

Info
at 19:32, Jul 13:
Please wait while I transfer the chat to the best suited operator. This may take a moment.

Info
at 19:32, Jul 13:
All technical support chats may be recorded and used for training purposes. Hello, you have reached CenturyLink Internet Repair, my name is Katrina. Please give me a moment while I review the information you have provided.

Katrina
at 19:36, Jul 13:
HI Dave!

Katrina
at 19:36, Jul 13:
How may I help you today?

Dave
at 19:36, Jul 13:
I want to find out three things. One, when did a tech supposedly come to my house? Two, what did the tech supposedly do? Three, isn't it necessary for the tech to come to my house and see me in order to perform service?

Katrina
at 19:36, Jul 13:
May I have the account holder's name and can be reached number please?

Dave
at 19:37, Jul 13:
Dave Bellware. You're going to call me instead of doing the chat?

Katrina
at 19:38, Jul 13:
We are doing this on chat, this is just for the documentation purpose.

Dave
at 19:38, Jul 13:
252-xxx-xxxx

Katrina
at 19:40, Jul 13:
I am now checking on the account

Katrina
at 19:44, Jul 13:
I am now seeing any scheduled tech for your account.
[Editor's note: that was a typo, but I correctly guessed that she meant "not" instead of "now".]

Katrina
at 19:44, Jul 13:
That is why I cannot answer the number 2 question too

Katrina
at 19:44, Jul 13:
For number 3, yes someone 18 years old and up should be at home just in case the tech needs access in your premise

Dave
at 19:45, Jul 13:
So does that mean that a tech could have done something without needing access to my home?

Dave
at 19:47, Jul 13:
My bill contains two charges for tech service. I just got one of the charges removed because it was clear to the chat agent that I was billed twice. What I haven't been told is what service was performed even once?

Katrina
at 19:48, Jul 13:
I see, it can be the set up of your lines.

Katrina
at 19:49, Jul 13:
Let me check further

Dave
at 19:50, Jul 13:
I can't get a consistent story from CenturyLink about this. At least 2 or 3 agents told me that there is no faster service available, and therefore no service was performed.

Dave
at 19:50, Jul 13:
Thank you for checking further.

Katrina
at 19:51, Jul 13:
May I know the cost that is added on your account?

Dave
at 19:52, Jul 13:
$59.98. That amount appears on my bill TWICE, but a chat agent I spoke to earlier assured me that he removed one of those charges.

Katrina
at 19:53, Jul 13:
For your question about the tech could come without access to the home, yes if the lines that they are going to fix is on the centurylink box/or server they won't need access to the home. But we ask the customers to be at home at the time of the tech appointment so if the tech needs to check the lines inside your house, someone can let them in and they can resolve the problem on the same day.

Katrina
at 19:54, Jul 13:
Yes same amout showing on my end that is listed as Bus Tech install Fee, it also shows that it is for July 2, 2018 provisioning completed

Katrina
at 19:55, Jul 13:
Provisioning means an upgrade or downgrade of your service.

Katrina
at 19:55, Jul 13:
Let me confirm the speed you have now if it is the max speed on your area.

Katrina
at 19:55, Jul 13:
Is that what you ordered? An upgrade of service?

Katrina
at 19:55, Jul 13:
And yes there is only one $59.98 now

Dave
at 19:55, Jul 13:
OK, but there was nothing that needed to be fixed. The appointment was for the purpose of upgrading my existing 10 Mbps service to 25 Mbps..... OK, yes. Yes,

Dave
at 19:57, Jul 13:
Yes, please check. I don't mind paying one tech fee but I don't think it's right for you to have asked me to stay home all day when a tech didn't even need to come to my house.

Katrina
at 19:57, Jul 13:
And yes most of the time for upgrade of speed, techs do not need access inside the customer's premise. That can be the reason he didn't show up on your premise. I'm sorry for your inconvenience.

Katrina
at 19:57, Jul 13:
I am now checking on it

Katrina
at 19:57, Jul 13:
Did the tech even call you that he is on his way or already on the premise of the box?

Dave
at 19:59, Jul 13:
No, absolutely not. The appointment was supposed to be in the morning and I waited at home all day long... no call or contact was made with me, of any kind.

Katrina
at 20:00, Jul 13:
I see, I apologize for that, techs are supposed to contact you that they are on the way or working on it. I Because they are instructed to do so.

Katrina
at 20:01, Jul 13:
I will note it here.

Dave
at 20:01, Jul 13:
I appreciate that, because I kind of feel like I was jerked around and kept in the dark.

Katrina
at 20:02, Jul 13:
Upon checking the highest speed available on your area is for 25mbps

Katrina
at 20:03, Jul 13:
Your current speed is for 10mbps. What was your previous speed?

Dave
at 20:03, Jul 13:
10 Mbps.

Dave
at 20:05, Jul 13:
My actual current download speed is 8 Mbps. Upload speed is just under 1 Mbps.

Dave
at 20:08, Jul 13:
One chat agent told me, last week, that the technician who supposedly performed the visit put a note in the file that said he had spoken with me and informed me that it was not possible for my location to upgrade from 10 Mbps. I've had 10 Mbps service with you for at least a couple of years now.

Info
at 20:10, Jul 13:
Thank you for chatting with us. This session has been disconnected by the agent. If you need further assistance, please close this window and begin another chat session.

Just wow. I hate dealing with providers.

Sent from my LG-V700 using Tapatalk

 

[clnire]

One hour and 44 minutes connected to CenturyLink chat on this Friday the 13th. It did not drive me crazy, because after a few minutes I was definitely close enough to walk. It starts getting crazier once Felix transfers me. It was hilarious. If you're in just the right mood and you don't have anything better to do, you also might find it funny. Here is the copied and pasted chat log.

Info
at 18:26, Jul 13:
Thank you for contacting CenturyLink. A sales and service consultant will be with you in just a moment.
Your account information is confidential and protected by law. Please advise our agent if you prefer that we do not use it to market products or repair your services. This has no effect on the service or offers we provide you.

Info
at 18:26, Jul 13:
To ensure compliance with Payment Card Industry guidelines, please do not share your credit card information, security code, or CVV/CVC in the body of this chat. If required, your credit card information will be requested through a separate, secure window. Thank you for contacting CenturyLink.

You are speaking with CTL Virtual Agent.
CTL Virtual Agent
at 18:26, Jul 13:
Hi my name is CenturyLink Virtual Agent. Thank you for contacting the CenturyLink Chat Team. I am here to answer your questions. How may I assist you?

Dave
at 18:26, Jul 13:
My bill seems incorrect

CTL Virtual Agent
at 18:26, Jul 13:
We are happy to help you with your request. Please give me a moment to connect you with a specialist who can assist you further.

Info
at 18:26, Jul 13:
Please wait while I transfer the chat to the best suited operator. This may take a moment.

Info
at 18:28, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 6 minutes. Thank you for your patience.

Info
at 18:30, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 6 minutes. Thank you for your patience.

Info
at 18:32, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 6 minutes. Thank you for your patience.

Info
at 18:34, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 4 minutes. Thank you for your patience.

Info
at 18:36, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 4 minutes. Thank you for your patience.

Info
at 18:38, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 3 minutes. Thank you for your patience.

Info
at 18:40, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 3 minutes. Thank you for your patience.

Info
at 18:42, Jul 13:
All agents are currently assisting others. A CenturyLink Consultant will be with you shortly. Your minimum wait time is approximately 1 minutes. Thank you for your patience.

Info
at 18:43, Jul 13:
To ensure compliance with Payment Card Industry guidelines, please do not share your credit card information, security code, or CVV/CVC in the body of this chat. If required, your credit card information will be requested through a separate, secure window. Thank you for contacting CenturyLink.

You are speaking with Felix T..
Felix T.
at 18:44, Jul 13:
Hello Dave,I hope you are doing good today. I will be more than happy to help you with your bill issue.

Felix T.
at 18:44, Jul 13:
Thank you for authenticating your account. I look forward to assisting you today. Would you provide a contact number?
While I am in your account, if I see anything that will benefit you, I will be sure to let you know.

Dave
at 18:44, Jul 13:
252-xxx-xxxx

Felix T.
at 18:45, Jul 13:
Thanks

Dave
at 18:47, Jul 13:
It appears that I have been charged twice for a tech installation. No tech ever came on July 2, the day that a tech was supposed to come to my house. So, I'm being charged twice for a service that didn't even happen once.

Felix T.
at 18:47, Jul 13:
Thank you for completing verification process and being a loyal CenturyLink customer.

Felix T.
at 18:47, Jul 13:
Allow me a moment while I go to your account.

Felix T.
at 18:52, Jul 13:
I see you were charged for two tech installation, I will need to issue a credit.

Felix T.
at 18:53, Jul 13:
Just a moment to apply it.

Dave
at 18:54, Jul 13:
I appreciate that, but can you tell me when even one tech installation took place? Doesn't the tech have to come to my house to do an installation? No tech came to my house.

Felix T.
at 18:55, Jul 13:
I will need to connect you to tech support after this.

Dave
at 18:55, Jul 13:
OK

Felix T.
at 18:56, Jul 13:
Thanks.

Felix T.
at 18:59, Jul 13:
Credit has been issued successfully.

Dave
at 19:00, Jul 13:
Thanks. Please forward this chat to tech support so that I can find out what's going on with the supposed tech visit.

Felix T.
at 19:00, Jul 13:
Before connecting you to them, could you tell me who is your tv provider?

Dave
at 19:00, Jul 13:
DirecTv Now

Felix T.
at 19:01, Jul 13:
Awesome! By the way. How often do you make long distance calls?

Dave
at 19:02, Jul 13:
I have Cricket wireless and I'm happy with it.

Dave
at 19:02, Jul 13:
No one makes long distance calls any more. All calls are the same price.

Felix T.
at 19:02, Jul 13:
Let me tell you, It sounds like budgeting is important to you. we have a budget-friendly option that combines price for life internet with Essential for only $65 a month. That plan includes 30 minutes of long distance calling and $.20 a cent per minute afterward. Since that rate won't change it's easy to budget for you and you will still receive the benefits only a home phone can offer.

Felix T.
at 19:03, Jul 13:
I understand, thanks.

Dave
at 19:03, Jul 13:
You can quit the sales attempt. You have nothing else I'm interested in.

Info
at 19:03, Jul 13:
Please wait while I transfer the chat to the best suited operator. This may take a moment.

Info
at 19:03, Jul 13:
All technical support chats may be recorded and used for training purposes. Hello, you have reached CenturyLink Internet Repair, my name is Hannah. Please give me a moment while I review the information you have provided.

Hannah
at 19:05, Jul 13:
Hi Dave

Dave
at 19:06, Jul 13:
Hi Hannah

Hannah
at 19:08, Jul 13:
I'll be right with you .

Hannah
at 19:08, Jul 13:
I see you were transferred from another department. It would be a pleasure to assist you today, please give me a moment to review the previous conversation.

Hannah
at 19:11, Jul 13:
Hi Dave

Hannah
at 19:11, Jul 13:
I see you're chatting about bill concern

Hannah
at 19:11, Jul 13:
is that correct?

Dave
at 19:13, Jul 13:
You didn't read the previous chat, after all that time? Yes, that is sort of correct. I want to find out three things. One, when did a tech supposedly come to my house? Two, what did the tech supposedly do? Three, isn't it necessary for the tech to come to my house and see me in order to perform service?

Hannah
at 19:15, Jul 13:
Thank you for waiting. I'll be with you in just a moment. .

Dave
at 19:16, Jul 13:
Your chat help is really really slow and all the chat agents repeat themselves over and over and over.

Hannah
at 19:18, Jul 13:
I'm sorry for the delay. I'll be right with you.

Hannah
at 19:20, Jul 13:
I'm sorry for the delay. I'll be right with you.

Hannah
at 19:22, Jul 13:
I'll be right with you .

Hannah
at 19:24, Jul 13:
Thank you for waiting. I'll be with you in just a moment. .

Hannah
at 19:26, Jul 13:
I'll be right with you .

Hannah
at 19:27, Jul 13:
Hi

Info
at 19:28, Jul 13:
Thank you for chatting with us. This session has been disconnected by the agent. If you need further assistance, please close this window and begin another chat session.

[Editor's note: so, I immediately close the window and begin another chat session.]

Info
at 19:31, Jul 13:
Thank you for contacting CenturyLink. A sales and service consultant will be with you in just a moment.
Your account information is confidential and protected by law. Please advise our agent if you prefer that we do not use it to market products or repair your services. This has no effect on the service or offers we provide you.

Info
at 19:31, Jul 13:
To ensure compliance with Payment Card Industry guidelines, please do not share your credit card information, security code, or CVV/CVC in the body of this chat. If required, your credit card information will be requested through a separate, secure window. Thank you for contacting CenturyLink.
You are speaking with CTL Virtual Agent.

CTL Virtual Agent
at 19:31, Jul 13:
Hi my name is CenturyLink Virtual Agent. Thank you for contacting the CenturyLink Chat Team. I am here to answer your questions. How may I assist you?

Dave
at 19:32, Jul 13:
I have 3 questions about tech service.

CTL Virtual Agent
at 19:32, Jul 13:
I didn't understand your request. You can provide more detail or try rephrasing. You can also ask to be connected to a live agent.

Dave
at 19:32, Jul 13:
Connect to technical support

CTL Virtual Agent
at 19:32, Jul 13:
I understand you are having difficulties. How can I help? Please choose one of the following options
1. High Speed Internet
2. Prism
3. Phone
4. All Services

Dave
at 19:32, Jul 13:
1.

CTL Virtual Agent
at 19:32, Jul 13:
We are happy to help you with your request. Please give me a moment to connect you with a specialist who can assist you further.

Info
at 19:32, Jul 13:
Please wait while I transfer the chat to the best suited operator. This may take a moment.

Info
at 19:32, Jul 13:
All technical support chats may be recorded and used for training purposes. Hello, you have reached CenturyLink Internet Repair, my name is Katrina. Please give me a moment while I review the information you have provided.

Katrina
at 19:36, Jul 13:
HI Dave!

Katrina
at 19:36, Jul 13:
How may I help you today?

Dave
at 19:36, Jul 13:
I want to find out three things. One, when did a tech supposedly come to my house? Two, what did the tech supposedly do? Three, isn't it necessary for the tech to come to my house and see me in order to perform service?

Katrina
at 19:36, Jul 13:
May I have the account holder's name and can be reached number please?

Dave
at 19:37, Jul 13:
Dave Bellware. You're going to call me instead of doing the chat?

Katrina
at 19:38, Jul 13:
We are doing this on chat, this is just for the documentation purpose.

Dave
at 19:38, Jul 13:
252-xxx-xxxx

Katrina
at 19:40, Jul 13:
I am now checking on the account

Katrina
at 19:44, Jul 13:
I am now seeing any scheduled tech for your account.
[Editor's note: that was a typo, but I correctly guessed that she meant "not" instead of "now".]

Katrina
at 19:44, Jul 13:
That is why I cannot answer the number 2 question too

Katrina
at 19:44, Jul 13:
For number 3, yes someone 18 years old and up should be at home just in case the tech needs access in your premise

Dave
at 19:45, Jul 13:
So does that mean that a tech could have done something without needing access to my home?

Dave
at 19:47, Jul 13:
My bill contains two charges for tech service. I just got one of the charges removed because it was clear to the chat agent that I was billed twice. What I haven't been told is what service was performed even once?

Katrina
at 19:48, Jul 13:
I see, it can be the set up of your lines.

Katrina
at 19:49, Jul 13:
Let me check further

Dave
at 19:50, Jul 13:
I can't get a consistent story from CenturyLink about this. At least 2 or 3 agents told me that there is no faster service available, and therefore no service was performed.

Dave
at 19:50, Jul 13:
Thank you for checking further.

Katrina
at 19:51, Jul 13:
May I know the cost that is added on your account?

Dave
at 19:52, Jul 13:
$59.98. That amount appears on my bill TWICE, but a chat agent I spoke to earlier assured me that he removed one of those charges.

Katrina
at 19:53, Jul 13:
For your question about the tech could come without access to the home, yes if the lines that they are going to fix is on the centurylink box/or server they won't need access to the home. But we ask the customers to be at home at the time of the tech appointment so if the tech needs to check the lines inside your house, someone can let them in and they can resolve the problem on the same day.

Katrina
at 19:54, Jul 13:
Yes same amout showing on my end that is listed as Bus Tech install Fee, it also shows that it is for July 2, 2018 provisioning completed

Katrina
at 19:55, Jul 13:
Provisioning means an upgrade or downgrade of your service.

Katrina
at 19:55, Jul 13:
Let me confirm the speed you have now if it is the max speed on your area.

Katrina
at 19:55, Jul 13:
Is that what you ordered? An upgrade of service?

Katrina
at 19:55, Jul 13:
And yes there is only one $59.98 now

Dave
at 19:55, Jul 13:
OK, but there was nothing that needed to be fixed. The appointment was for the purpose of upgrading my existing 10 Mbps service to 25 Mbps..... OK, yes. Yes,

Dave
at 19:57, Jul 13:
Yes, please check. I don't mind paying one tech fee but I don't think it's right for you to have asked me to stay home all day when a tech didn't even need to come to my house.

Katrina
at 19:57, Jul 13:
And yes most of the time for upgrade of speed, techs do not need access inside the customer's premise. That can be the reason he didn't show up on your premise. I'm sorry for your inconvenience.

Katrina
at 19:57, Jul 13:
I am now checking on it

Katrina
at 19:57, Jul 13:
Did the tech even call you that he is on his way or already on the premise of the box?

Dave
at 19:59, Jul 13:
No, absolutely not. The appointment was supposed to be in the morning and I waited at home all day long... no call or contact was made with me, of any kind.

Katrina
at 20:00, Jul 13:
I see, I apologize for that, techs are supposed to contact you that they are on the way or working on it. I Because they are instructed to do so.

Katrina
at 20:01, Jul 13:
I will note it here.

Dave
at 20:01, Jul 13:
I appreciate that, because I kind of feel like I was jerked around and kept in the dark.

Katrina
at 20:02, Jul 13:
Upon checking the highest speed available on your area is for 25mbps

Katrina
at 20:03, Jul 13:
Your current speed is for 10mbps. What was your previous speed?

Dave
at 20:03, Jul 13:
10 Mbps.

Dave
at 20:05, Jul 13:
My actual current download speed is 8 Mbps. Upload speed is just under 1 Mbps.

Dave
at 20:08, Jul 13:
One chat agent told me, last week, that the technician who supposedly performed the visit put a note in the file that said he had spoken with me and informed me that it was not possible for my location to upgrade from 10 Mbps. I've had 10 Mbps service with you for at least a couple of years now.

Info
at 20:10, Jul 13:
Thank you for chatting with us. This session has been disconnected by the agent. If you need further assistance, please close this window and begin another chat session.

Wow, talk about a run around! And doesn't sound like it was resolved. Hope you get your refunds/credits.