I'll just chime in here only to add that the described customer service shocked me and was extremely out-of-ordinary from what I have read. I did a lot of research prior to buying my ProV and much of it was investigating Provape's customer service.C'mon now Im a reasonable person but thats stretching the truth a bit too much for my liking and Im going to have to call b.s
Im sorry you had a bad experience Moueix but I can tell you that if you take the time to search the forums that isnt a very common experience with Provari at all.
If you feel like visiting the Provape forums here send a pm to MonsterKenny and let him know about the difficulties with the screws and your interaction with the sales associate.I would be really surprised if he didnt get back in touch with you within 24 hours and do whatever he can to make this right.
That being said Im fully aware of why this thread was started and Im starting to wonder with all the passive aggressiveness,obvious bias and what amounts to bald-faced lies what the Op is trying to accomplish here.
What I found was rapid response to emails, even on Holiday week nights. Many issues are able to be handled via phone contact. I do think Provape likes to take care of issues without needing to have it shipped to the repair facility, as they are aware that owners do not like to be without their devices for long.
I agree with Zapped! that Moueix should post on the Provape supplier sub-forum about her unsatisfactory experience. This was highly unordinary.
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