Got a problem?

[kitxutopia]

Hi there, really sorry there's a glitch with that product that meant it didn't go through to the order sheet, we've only just realised, let me get this fixed and then you will be able to order it, very sorry for the inconvenience.

Thanks, will I get the free shipping? since I've ordered $50 at the original order.

 

[Kaycee Hicks]

Just to say, I also refunded your shipping fee.

Oh you didn’t need to do that but thank you so much!

 

[Chaotic.peach]

Hello! I recently ordered a new kit and a pack of batteries with priority shipping! My order number is V100216808 and I placed my order on the 8th. I received my package today only to find a pack of

 

[Sumatra]

Has anyone had any issues with vaping.com customer service? I placed an order, my card was debited immediately, but my account says no order was placed and no confirmation email was sent. I called the number, which is never answered and sent emails with no response. Anyone have any other ideas?

 

[Arobfifty2]

Hey recently placed an order before the weekend, I messed up and believe I chose the juice without nic salts. I tried calling and leaving an e-mail several times to see if it could be swapped for the one with nic salts before it’s shipped. I haven’t been able to contact anyone tho and now I don’t even know if my orders placed my order number is #V100220053

 

[Arobfifty2]

Has anyone had any issues with vaping.com customer service? I placed an order, my card was debited immediately, but my account says no order was placed and no confirmation email was sent. I called the number, which is never answered and sent emails with no response. Anyone have any other ideas?

Same issues here man, phone doesn’t ring even tho it’s during business hours and goes straight to voicemail.

 

[HxrlxL]

Hey I just ordered a tank on Saturday and says its still processing, would like to get an update on if it is shipped because it need it before the weekend. I also used priority mailing.
#V100220130

 

[HxrlxL]

Got a problem with your order, a question about a product, something not gone as it should?

Please post here and I'll do my best to help you out!

I ordered a tank and yet to receive any updates, I just really was trying to get it before the weekend so I used priority shipping but it still says processing. I just want an update because I really dont want to ask for a refund and reorder with another site.
Thanks for the Help.
Order #V100220130
@low_tar_neil

 

[Dareth]

Hey Neil,

I ordered a Smok Morph vape, coils, and juice. I was wondering if I can get the entire ordered cancelled and refunded. The order has been processing for almost three days. I tried to call the customer service number but it keeps going to voicemail. Thank you!

Order number: #V100220757

 

[Dareth]

.

 

[low_tar_neil]

Hey Neil,

I ordered a Smok Morph vape, coils, and juice. I was wondering if I can get the entire ordered cancelled and refunded. The order has been processing for almost three days. I tried to call the customer service number but it keeps going to voicemail. Thank you!

Order number: #V100220757

Hi there, I see this was already refunded, please let me know if I can do anything else for you.

 

[low_tar_neil]

I ordered a tank and yet to receive any updates, I just really was trying to get it before the weekend so I used priority shipping but it still says processing. I just want an update because I really dont want to ask for a refund and reorder with another site.
Thanks for the Help.
Order #V100220130
@low_tar_neil

I see this got refunded, assume someone reached out to you to handle it?

 

[NeTeck]

Hi,

I ordered for the first time on the site. And purchased a few things with the 1-3 day(s) shipping. I placed my order Monday 11/18, and checked in just now and it says it’s still processing. Is this a glitch? An error in shipping it out? Whatever is going on, I’d like an explanation. I used to work at a warehouse so I understand sometimes thing don’t get shipped same day. But I hope it’s a system error, if not, I’d like a refund on my shipping IF the package isn’t here Friday 11/22.

**have gotten no responses from emails or phone calls either, which is very inconvenient. **

my order #
V100221180

@low_tar_neil

 

[low_tar_neil]

Hi,

I ordered for the first time on the site. And purchased a few things with the 1-3 day(s) shipping. I placed my order Monday 11/18, and checked in just now and it says it’s still processing. Is this a glitch? An error in shipping it out? Whatever is going on, I’d like an explanation. I used to work at a warehouse so I understand sometimes thing don’t get shipped same day. But I hope it’s a system error, if not, I’d like a refund on my shipping IF the package isn’t here Friday 11/22.

**have gotten no responses from emails or phone calls either, which is very inconvenient. **

my order #
V100221180

@low_tar_neil

Sorry about that, shipping refunded anyway while I ask someone to find out what's going on.

 

[Barb Lang]

Got a problem with your order, a question about a product, something not gone as it should?

Please post here and I'll do my best to help you out!

Hi ordered on website 11/16/19 still says processing. Have tried emailing and phoning several times no response. Orde # V100220210. Payment was made.

 

[carl669]

same issue as NeTeck. ordered placed on 11/19 and paid for priority shipping. still shows 'processing' as of 11/22. i know some colors of the item i ordered are out of stock, but the color i ordered (silver) showed in stock.
(side note: i really wanted the black, but it was OOS when i ordered. looks like it's in stock now though)

order# V100221608

 

[low_tar_neil]

same issue as NeTeck. ordered placed on 11/19 and paid for priority shipping. still shows 'processing' as of 11/22. i know some colors of the item i ordered are out of stock, but the color i ordered (silver) showed in stock.
(side note: i really wanted the black, but it was OOS when i ordered. looks like it's in stock now though)

order# V100221608

Hi there, my apologies, a glitch is meaning some orders are shipping without tracking info, I've refunded your shipping fee and asked someone to find out what's happening and let you know, if you don't hear anything please check your spam folder as sometimes messages get sent there.

 

[low_tar_neil]

Hi ordered on website 11/16/19 still says processing. Have tried emailing and phoning several times no response. Orde # V100220210. Payment was made.

I'm very sorry, I've asked someone to look into this and reach out, a section of orders are currently shipping without tracking info.

 

[carl669]

Hi there, my apologies, a glitch is meaning some orders are shipping without tracking info, I've refunded your shipping fee and asked someone to find out what's happening and let you know, if you don't hear anything please check your spam folder as sometimes messages get sent there.

thanks. CS did email and say my order is in transit. but they forgot to give me a tracking#.

 

[JonnyRoBato]

Ordered on 11/15, still says processing? Slowest vape order since fasttech.....lol

#V100220074