Got a problem?

[sydneyyyy]

Hi everyone we did a warehouse move yesterday, which delayed tracking emails getting sent by 24 hours, hopefully everyone should have received theirs now, please let me know if not and I'll look into it.

I still never got mine

 

[Justin Herman]

Unfortunately, I didn't receive any tracking information for my order.

 

[low_tar_neil]

I still never got mine

Thanks for getting back to me, I'm looking into these right now!

 

[sydneyyyy]

Thanks for getting back to me, I'm looking into these right now!

It ended up shipping a little while ago! Thanks

 

[Baash]

Got a problem with your order, a question about a product, something not gone as it should?

Please post here and I'll do my best to help you out!

Hi Neil,

I ordered a juice bundle on the 16th it still hasn’t even shipped. I’m wondering why it’s taking so long. With other websites I’ve never had this problem unless it’s on a weekend but I ordered on Wed specifically so it can come on time... your juice is great and all it’s just the shipping that takes forever

 

[Justin Herman]

Sorry again but is my order being prioritized and shipped.
#V100077897

 

[samantha Pauley]

Hey Neil I ordered threw you guys yesterday and had it next day air but haven't recieved a tracking number or anything.. my number is #v100078316

 

[low_tar_neil]

Hi Neil,

I ordered a juice bundle on the 16th it still hasn’t even shipped. I’m wondering why it’s taking so long. With other websites I’ve never had this problem unless it’s on a weekend but I ordered on Wed specifically so it can come on time... your juice is great and all it’s just the shipping that takes forever

Sorry for not getting back sooner, we had a big warehouse move last week and it wasn't without a few glitches, please can I get your order number and I'll get it looked into.

 

[low_tar_neil]

Sorry again but is my order being prioritized and shipped.
#V100077897

I asked them to yes, I'm chasing this up right now and will get someone to reach out with an answer

 

[low_tar_neil]

Hey Neil I ordered threw you guys yesterday and had it next day air but haven't recieved a tracking number or anything.. my number is #v100078316

Hi Samantha, I've asked a member of the team to look into it and reach out to you, please let me know if they don't.

 

[samantha Pauley]

No one has gotten ahold of me yet.

 

[low_tar_neil]

No one has gotten ahold of me yet.

I've just chased it up, he should be in touch soon.

 

[Kellieblueeyes]

Got a problem with your order, a question about a product, something not gone as it should?

Please post here and I'll do my best to help you out!

Hey Neil I emailed vaping.com and they told me to get ahold of you to get a care package sent out to my team. We're active duty Air Force and deployed. Im their team lead and was hoping to get some products to share and add to reviews and posts. Any help is much appreciated and it would definitely be a huge morale boost. Ty for your time!

 

[low_tar_neil]

Hey Neil I emailed vaping.com and they told me to get ahold of you to get a care package sent out to my team. We're active duty Air Force and deployed. Im their team lead and was hoping to get some products to share and add to reviews and posts. Any help is much appreciated and it would definitely be a huge morale boost. Ty for your time!

Hi Kellie, thanks for reaching out! Please DM me your information and we'll get something sorted out. We have had issue with package sizes when shipping to certain military locations, are you aware of any restrictions around what we can send?

 

[Kellieblueeyes]

Hi Kellie, thanks for reaching out! Please DM me your information and we'll get something sorted out. We have had issue with package sizes when shipping to certain military locations, are you aware of any restrictions around what we can send?

I'm not sure how to dm on here but we don't have restrictions other than batteries

 

[Clayton Lantz]

I ordered my vape and paid for it last week still haven't received it.

 

[Clayton Lantz]

I ordered my vape last week 5/16/18 and paid for it still haven't received anything..

 

[Kellieblueeyes]

I'm not sure how to dm on here but we don't have restrictions other than batteries

An you please send me a dm so I can get you my address?

 

[low_tar_neil]

An you please send me a dm so I can get you my address?

I sent you a DM

 

[low_tar_neil]

I ordered my vape last week 5/16/18 and paid for it still haven't received anything..

Hi Clayton, I'm very sorry to hear that, I've asked one of the customer service team to reach out to you.