Hi! I've recently made an order on your website and was wondering how long does the processing phase last? I ordered a kit 2 days ago and was just curious since it has been confirmed and you guys have accepted my payment.
Got a problem?
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Hi Nick, thanks for your message, because we needed you to upload your ID it normally adds a day on to the shipping time due to the manual verification, I see that's all approved, so it will ship today!
Ordered a few days ago and it's still processing
Here's my order number #V100085066
Can you help me find out what's going on?
Hello there,
I ordered some stuff off of vaping.com and when I was putting in my information I put in the wrong email address and I'm not sure if that will mess up the whole process or what but I have my order number is V100088140 if you could give me an update or help me solve this issue.
I ordered some stuff off of vaping.com and when I was putting in my information I put in the wrong email address and I'm not sure if that will mess up the whole process or what but I have my order number is V100088140 if you could give me an update or help me solve this issue.
Hello. Just ordered a sourin air today, or tried to, stuck at the age verification. can’t tell if it’s gone through or denied. waste of my $30 if i have to wait a month for my money back because the age verification has “failed.” my order number is
V100096832
the customer support is absolutely terrible on vaping.com... got a person on a recording answering my phone call earlier...
V100096832
the customer support is absolutely terrible on vaping.com... got a person on a recording answering my phone call earlier...
Your order was automatically refunded within a few hours after your failed age verification.
If you call out of hours or if the lines are busy, you will get an automated line and the opportunity to leave a message.
My order has been on hold for a while at age verification I think it's because this isn't my account but I'm using my ID to verify the age on my order it's order #V100098948
Wondering how long it will be before my id gets verified order number is #V100103518
Hello I ordered a vape Saturday and realized I don’t needed it so I sent an email to the support staff on Sunday how long should it take for it to cancel?
Hi there, they should have got to it by now, can you please give me your order number and I'll take a look.
V100115184 this is my order number, i passed age verification and my card got charged and suddenly my order is closed, when do i get my refund and why was it closed?
Hi Manuel, I just checked and unfortunately the order failed our fraud check, the refund was processed on the 12th November and should be back in the account very soon if it's not already, my apologies.
I have been trying to call to follow up on an online RMA request but have been unsuccessful in being connected to an actual person. I receive my Smok Priv One on Saturday and it started to spit back enough juice to burn my tongue while using. I submitted the request within the stated 48 hour time period and received an email stating approval pending. Can you help me with the return please?
Hi there, very sorry I just saw this, did someone get back to you already?
Hey Neil! Ordered a vape yesterday, morning and paid extra for priority mail, I called and your customers service rep said you guys are located in Nevada. Then I see on the forum you guys are located in Florida? Why haven't I received an email regarding tracking info?
So I ordered a sourin vape and apparently I ordered 2 of them and they both say that I need age verification to complete the order and I did verify it and it still says that it needs to verify so it charged me for both and was wondering if I could get a refund for both since I no longer want it anymore.
My order numbers are:
V100118858
And
V100118857
My order numbers are:
V100118858
And
V100118857
I placed an order and added 1-3 day shipment, after ordering 2 days ago it says it is processing, I posted 2 questions, was then given ticket numbers and have heard nothing in response so thought I'd try this route, appreciate any help. Order number is V100121028
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