Got a problem?

[Dunlap]

I went ahead and canceled the order through my bank. It's been two weeks and I have no tracking, no response through the website, can't get anybody on the phone, and no response here. Not sure what else to do.

Love the selection but probably won't be shopping here again. Vaping for a decade, this is the first time somebody has just ghosted on an order.

 

[Jordan Garcia]

I accidentally used my nickname on both of my orders #V100194967 #V100194952 is that going to interfere with me getting my orders?

 

[KA18371]

Hey, I ordered something on Friday and I understand it was the weekend, but I was wondering if you could tell me if my order will stop being on hold soon. Or if you could tell me where to find the USPS tracking number. My order number is #V100193856. Thanks!

 

[low_tar_neil]

Seems like y'all may have had something glitch with your tracking system? Can you check Order#V100189429? Ordered 8/24 but still shows processing

That's weird, it looks like it was canceled, did you make that request, I can't see why it would be otherwise?

 

[low_tar_neil]

Hey, I ordered something on Friday and I understand it was the weekend, but I was wondering if you could tell me if my order will stop being on hold soon. Or if you could tell me where to find the USPS tracking number. My order number is #V100193856. Thanks!

Hi there, I'm not sure what the hold up is, I'll try and find out!

 

[low_tar_neil]

I accidentally used my nickname on both of my orders #V100194967 #V100194952 is that going to interfere with me getting my orders?

Yeah sorry, the order name must match the ID / address.

 

[Julian Ballesteris]

Hi, I ordered something on Monday they asked me to ID verification I send it they verified it yesterday and today one of my order is canceled and I don't know why. Hope you can help me the order is V100195108
Thanks

 

[low_tar_neil]

Hi, I ordered something on Monday they asked me to ID verification I send it they verified it yesterday and today one of my order is canceled and I don't know why. Hope you can help me the order is V100195108
Thanks

Hi there, it looks like your order failed fraud prevention, probably because you ordered a long way from the delivery address. Is it a holiday purchase?

 

[Julian Ballesteris]

Hi there, it looks like your order failed fraud prevention, probably because you ordered a long way from the delivery address. Is it a holiday purchase?

Oh, yes is for me and two friends, what can we do now? It's weird because the other order is OK only happened with this one

 

[KA18371]

Hi there, I'm not sure what the hold up is, I'll try and find out!

Hey, I was wondering if u ever figured out what the hold up is with my order. and sorry I was wrong it was actually on Wednesday. Not to pressure you, but it’s a birthday gift and I was hoping to get it by Friday since I got the fast shipping. Thanks

 

[low_tar_neil]

Hey, I was wondering if u ever figured out what the hold up is with my order. and sorry I was wrong it was actually on Wednesday. Not to pressure you, but it’s a birthday gift and I was hoping to get it by Friday since I got the fast shipping. Thanks

My apologies, I can't see if there's any issue, I've asked on the of the customer service team to reach out, please let me know if they don't get hold of you today.

 

[low_tar_neil]

Oh, yes is for me and two friends, what can we do now? It's weird because the other order is OK only happened with this one

You can try placing again in that case, but we can't reactivate the current one once it's failed fraud checks.

 

[Julian Ballesteris]

You can try placing again in that case, but we can't reactivate the current one once it's failed fraud checks.

Do you know how long does it take to the refund to be made?

 

[low_tar_neil]

Do you know how long does it take to the refund to be made?

It's an automatic process by your bank, and normally pretty quick, but it can take up to 2/3 days.

 

[Julian Ballesteris]

It's an automatic process by your bank, and normally pretty quick, but it can take up to 2/3 days.

Thanks, I placed the order, if you can help me to avoid the same issue it would be awesome the order number is V100196712

 

[KA18371]

My apologies, I can't see if there's any issue, I've asked on the of the customer service team to reach out, please let me know if they don't get hold of you today.

I was able to get in contact with them and figure out the order. Thank you so much!

 

[Christopher S]

I put my order on 9/18 it is now 9/27 and I haven't been updated or anything. i paid for expedited shipping. I know that sometimes these things can take up to 7 business days so seeing as this is the 7th business day I am a little concerned as to why I haven't been contacted or updated. I sent a few emails (no reply) and I have called the numbers I was provided on your website to no avail. My order V100198681. Any assistance in this matter would be graciously appreciated.

 

[Cosmos3]

I’m in the same boat as you Christopher. I placed an order on 9/28 and it still shows as “processing”. I’ve emailed, sent messages via the websites contact form, and called. This has never happened with this company before and I’ve been ordering from them for over a year now. I’m extremely upset because they definitely took my money but haven’t even made an attempt to send the product. And now I can’t even get the website to open. WTF?? I’m at a loss. I’m about to contact my bank and the better business bureau. I highly suggest that you and anyone else experiencing this do the same.

 

[Cosmos3]

Just wanted to update that they had contacted me via email and it was in my spam folder. It seems that the problem was the juice I ordered was out of stock so I just requested a refund. Now it’s back to the hunt for a tobacco flavored juice I can stand. Super bummed

 

[low_tar_neil]

Just wanted to update that they had contacted me via email and it was in my spam folder. It seems that the problem was the juice I ordered was out of stock so I just requested a refund. Now it’s back to the hunt for a tobacco flavored juice I can stand. Super bummed

I'm really sorry about that, if you're willing to try another flavor that we do have, let me know and I'll give you a hefty discount on it to make it up to you.