Got a problem?

[low_tar_neil]

Thank you so much.

No problem, it's getting sorted today.

 

[Montico]

Got a problem with your order, a question about a product, something not gone as it should?

Please post here and I'll do my best to help you out!

 

[Montico]

I got the update firmware screen ...I needed to charge the batteries so I plugged it up..the screen was froze to updating screen so I took out the batteries thinking it would reset it so I replaced the same batteries and now it will not even turn on...this is for a Smok Alien Mod

 

[low_tar_neil]

I got the update firmware screen ...I needed to charge the batteries so I plugged it up..the screen was froze to updating screen so I took out the batteries thinking it would reset it so I replaced the same batteries and now it will not even turn on...this is for a Smok Alien Mod

Hi there, I'm very sorry to hear that! Please can you let me know your order number and I'll get someone from the Customer Service team to reach out to you.

 

[Diego Mi]

Got a problem with your order, a question about a product, something not gone as it should?

Please post here and I'll do my best to help you out!

Hi Neil, I placed my order one week ago and is still says processing and the age verification was confirmed already. This is the order number V100122507

Thanks a lot!

 

[low_tar_neil]

Hi Neil, I placed my order one week ago and is still says processing and the age verification was confirmed already. This is the order number V100122507

Thanks a lot!

Hi Diego, everything looks good on my end, I've chased the warehouse to see what the hold up is - will get back to you asap!

 

[Amed Martinez]

I placed an order 2 days ago and added 1-3 day shipment and my order is still being processed, I really want to get it before the weekend hits, can you see what's wrong with my order, please? My order number is V100123348

 

[low_tar_neil]

I placed an order 2 days ago and added 1-3 day shipment and my order is still being processed, I really want to get it before the weekend hits, can you see what's wrong with my order, please? My order number is V100123348

Hi there, I'm very sorry about that, there doesn't appear to be any obvious issue, let me look into it for you.

 

[smorris]

Got a problem with your order, a question about a product, something not gone as it should?

Please post here and I'll do my best to help you out!

Your order number is V100124604 I was given a 20% off code for my troubles with a previous order, no where was I able to put the code to even receive the 20% off so I actually paid full price...The discount code is: VDC-9JE-HOJ

 

[low_tar_neil]

Your order number is V100124604 I was given a 20% off code for my troubles with a previous order, no where was I able to put the code to even receive the 20% off so I actually paid full price...The discount code is: VDC-9JE-HOJ

Oh no, I'm so sorry, the coupon code field is in the shopping cart, I'll see what we can do.

 

[Tehd]

i placed an order on friday and its still in the processing part, order number
V100125669 just wondering if its gonna be a bit or if something happened

 

[low_tar_neil]

i placed an order on friday and its still in the processing part, order number
V100125669 just wondering if its gonna be a bit or if something happened

Hi there, I've checked on my end and there doesn't appear to be any problem, I'll chase this up for you.

 

[Tehd]

Hi there, I've checked on my end and there doesn't appear to be any problem, I'll chase this up for you.

Thank you usually when i ordered something it would go through the processing sequence within a day

 

[Nick Jimenez]

Can I get a tracking number for order #V100126040 . Please and thank you

 

[low_tar_neil]

Can I get a tracking number for order #V100126040 . Please and thank you

No problem - 9405515902270334582943 with USPS

 

[Slackerr19]

Any idea why I placed a order with vaping.com which is located from my understanding in Kentucky? I believe. Only to get a call from the Fraud prevention center asking if I’m allowing the order to be processed from the United Kingdom?

 

[low_tar_neil]

Any idea why I placed a order with vaping.com which is located from my understanding in Kentucky? I believe. Only to get a call from the Fraud prevention center asking if I’m allowing the order to be processed from the United Kingdom?

As it happens we actually moved to Las Vegas in November

However we use Paypal UK to power our payments (as US PP won't allow vaping and we have that option) but this has been brought to our attention recently that people are having issues like yours, so we're looking at changing back to Authorize.net which we used to use.

 

[smorris]

Got a problem with your order, a question about a product, something not gone as it should?

Please post here and I'll do my best to help you out!

Not sure where to post this, but I did have a problem with my very first order but wanted to make sure it was known that I gave y'all another try. I actually have placed 2 subsequent orders without any problems and fast delivery, so glad I did. I just don't want my previous replies to turn others off of using this site.

 

[low_tar_neil]

Not sure where to post this, but I did have a problem with my very first order but wanted to make sure it was known that I gave y'all another try. I actually have placed 2 subsequent orders without any problems and fast delivery, so glad I did. I just don't want my previous replies to turn others off of using this site.

Thanks so much for coming back to let us know, we really appreciate you giving us the chance to sort things out!

 

[Pauir]

How long does processing usually take? I was hoping I could receive my order by friday. Can you check?
#V100127703