Hi there, thanks for reaching out! I've checked and your ID got approved, which slowed things up slightly, but it should definitely ship out today.
Thanks! Appreciate it.Hi there, thanks for reaching out! I've checked and your ID got approved, which slowed things up slightly, but it should definitely ship out today.
Did you get the tracking info ok?Thanks! Appreciate it.
No it still says its processing. Any idea when it'll ship out? It's been processing for a while now.Did you get the tracking info ok?
Sorry for the slow reply, I was out all weekend, I just checked and it says it was delivered on Saturday, did you get it?So I got an email claiming my package has been shipped and received the tracking number, but according to USPS it has been in pre-shipment for 2 days which means they haven't received the package yet or it hasn't been scanned. Has the package been shipped out yet?
Hi there, I'm really sorry I just saw this! Did your package turn up, can I get an order number so I can take a look? Thanks, and sorry for taking so long to get back to you here.I paid extra for the 1 to 3 day delivery and I ordered it early Monday I still have not received it. Can you please tell me what is going on and when to expect it
Hi I just received a message telling me that it has been sent with the mail person to be delivered today but thank you for trying to assistHi there, I'm really sorry I just saw this! Did your package turn up, can I get an order number so I can take a look? Thanks, and sorry for taking so long to get back to you here.
Hi there, let me look into this and get back to you!Placed order few days ago and paid for expedited shipping so I could get for a gift and still haven't received a tracking email. Order #V100149441 Thanks for any help
Hi Kristofer, the warehouse team is just getting in now, I've asked someone to reach out to you and get to the bottom of this.Placed order few days ago and paid for expedited shipping so I could get for a gift and still haven't received a tracking email. Order #V100149441 Thanks for any help
Hi Ann, I've asked Gideon in customer services to reach out to you, I think there's a glitch in the matrix and the systems aren't communicating correctly, he will be able to tell you exactly what is happening with your order.Ordered some items on may 20th payed for the 1-3 day shipping, its the 24th and i still haven't received my items. USPS says they are still waiting for the order to get to them sent in two emails, got no response. I called this morning and got sent to voice mail after waiting 20 minutes. My order number is V100149281
Okay should I be looking out for an email?Hi Ann, I've asked Gideon in customer services to reach out to you, I think there's a glitch in the matrix and the systems aren't communicating correctly, he will be able to tell you exactly what is happening with your order.
sorry for being so impatient but its been an hour now and i haven’t received any sort of email or anything, is there a certain window of time he would be contacting me?Hi Ann, I've asked Gideon in customer services to reach out to you, I think there's a glitch in the matrix and the systems aren't communicating correctly, he will be able to tell you exactly what is happening with your order.