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Discussion in 'Vaping.com' started by low_tar_neil, Jan 8, 2018.

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  1. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Hi there, thanks for reaching out! I've checked and your ID got approved, which slowed things up slightly, but it should definitely ship out today.
     
  2. Pauir

    Pauir New Member

    Feb 26, 2019
    Thanks! Appreciate it.
     
  3. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Did you get the tracking info ok?
     
  4. Pauir

    Pauir New Member

    Feb 26, 2019
    No it still says its processing. Any idea when it'll ship out? It's been processing for a while now.
     
  5. Pauir

    Pauir New Member

    Feb 26, 2019
    So I got an email claiming my package has been shipped and received the tracking number, but according to USPS it has been in pre-shipment for 2 days which means they haven't received the package yet or it hasn't been scanned. Has the package been shipped out yet?
     
  6. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Sorry for the slow reply, I was out all weekend, I just checked and it says it was delivered on Saturday, did you get it?
     
  7. Desiree Richards

    Desiree Richards New Member

    Mar 4, 2019
    Hi I was just wondering how long it will take to receive my package. I chose the 1 to 3 day shipping but it's saying my order is processing. I'm really needing it as soon as possible.
     
  8. Desiree Richards

    Desiree Richards New Member

    Mar 4, 2019
    I paid extra for the 1 to 3 day delivery and I ordered it early Monday I still have not received it. Can you please tell me what is going on and when to expect it
     
  9. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Hi there, I'm really sorry I just saw this! Did your package turn up, can I get an order number so I can take a look? Thanks, and sorry for taking so long to get back to you here.
     
  10. Desiree Richards

    Desiree Richards New Member

    Mar 4, 2019
    Hi I just received a message telling me that it has been sent with the mail person to be delivered today but thank you for trying to assist
     
    • Like Like x 1
  11. GerryGeez

    GerryGeez Full Member

    Apr 3, 2019
    I placed an order on 4/1/19 and even paid for expedited shipping, yet as of 4/3/19 it is still processing. I could have gotten it from a smoke shop had I known I was going to have to wait this long.

    I have called and waited on hold for 20 minutes just to get a voicemail! I have emailed and gotten no response! This is NOT good customer service. Beware!

    I have never had such a bad experience in all my years of online shopping. Truly am disappointed! V100134430
     
    • Optimistic Optimistic x 1
  12. Kristofer Renowski

    Kristofer Renowski New Member

    May 23, 2019
    Placed order few days ago and paid for expedited shipping so I could get for a gift and still haven't received a tracking email. Order #V100149441 Thanks for any help
     
  13. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Hi there, let me look into this and get back to you!
     
  14. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Hi Kristofer, the warehouse team is just getting in now, I've asked someone to reach out to you and get to the bottom of this.
     
  15. Kristofer Renowski

    Kristofer Renowski New Member

    May 23, 2019
    OK thanks for your help. I was just more confused since when I logged into my account on vaping.com it said I had no orders. But I got confirmation email and card was charged so I just want to make sure I didn't do anything wrong. Again thanks for your time.
     
  16. annrun

    annrun New Member

    May 24, 2019
    Ordered some items on may 20th payed for the 1-3 day shipping, its the 24th and i still haven't received my items. USPS says they are still waiting for the order to get to them sent in two emails, got no response. I called this morning and got sent to voice mail after waiting 20 minutes. My order number is V100149281
     
  17. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Hi Ann, I've asked Gideon in customer services to reach out to you, I think there's a glitch in the matrix and the systems aren't communicating correctly, he will be able to tell you exactly what is happening with your order.
     
  18. annrun

    annrun New Member

    May 24, 2019
    Okay should I be looking out for an email?
     
  19. annrun

    annrun New Member

    May 24, 2019
    sorry for being so impatient but its been an hour now and i haven’t received any sort of email or anything, is there a certain window of time he would be contacting me?
     
  20. nanairo

    nanairo New Member

    May 24, 2019
    Hi I ordered two days ago and I'm still waiting for a shipping confirmation. Just wondering when it'll be shipped. Can't exactly access the order on my account because I placed the order prior to making my account but I do have the order number: V100150336
     

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