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Hi there, very sorry about that, we’re having issues with tracking info getting updated. I just asked someone to reach out and let you know what’s going on, please let me know if they don’t.
Im having the same problems mentioned above. Paid for expedited shipping and haven't received any sort of update about my order!
Nothing yet its frustrating that i still had to pay for shipping and its not even here on time or even processed ://
Hi Jacob, sorry for the slow reply, I was off for the weekend. There's been an issue with tracking info not getting updated before items are shipped. I will try and find out what's going on and refund your shipping to start with.
V100153095
I placed my order on the 31st of last month and have yet to be updated with any tracking info. I don't seem to be the only one. The person I did talk to (not by phone surprisingly after days of reaching out to you.) said there was an issue with the color of a product I purchased and that it would be fixed after deciding on a different one. (We went from white to gunmetal. Though my order on the website does not reflect this change.) I paid for priority shipping upon purchase. (1-3 day) It is now the 10th. What is going on!? I would appreciate a timely response and not one that include a "promise" to get back to me. If this is indeed a reputable business I'd like it looked into immediately. You're leaving a horrible reputation for present and any future customers. Thank you!
I placed my order on the 31st of last month and have yet to be updated with any tracking info. I don't seem to be the only one. The person I did talk to (not by phone surprisingly after days of reaching out to you.) said there was an issue with the color of a product I purchased and that it would be fixed after deciding on a different one. (We went from white to gunmetal. Though my order on the website does not reflect this change.) I paid for priority shipping upon purchase. (1-3 day) It is now the 10th. What is going on!? I would appreciate a timely response and not one that include a "promise" to get back to me. If this is indeed a reputable business I'd like it looked into immediately. You're leaving a horrible reputation for present and any future customers. Thank you!
I am just curious on when i should expect my package once i finally got tracking info a few days ago its just said in transit, arriving late and thats all
That's a good question, I'll try and find out, in the meantime please let me know if it turns up!
Hi Caleb, looks like your order is due for delivery tomorrow, you should have had tracking email sent some days ago, my apologies, there has been an issue with the warehouse software not updating orders correctly.
Your tracking info is 9405510205837003090445 with USPS.
I have also refunded your shipping fee.
Sincerely,
Neil
Hey Neil,
Still haven’t received my order yet and at this point I would just like a refund. How can I obtain this?
Still haven’t received my order yet and at this point I would just like a refund. How can I obtain this?
No problem, I've done that for you now. Sorry about that, it looks like someone emailed you last week about substituting an item, I did specifically ask them to call you about it, so I'm very sorry they didn't.
i haven't got my order stillsorry for the slow replies, I was out for the weekend
would you be able to tell me where it is?Hi, i placed an order on Monday and haven't received any information on order. My order number is: #V100156596
It still says processing and i need to know if It has shipped yet. Please get back to me.
Hi Katie, sorry about this, I'm looking into it right now.Please get back to me as soon as possible. Thank you
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